Aloft Houston Katy Guest Reviews
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|1.2 miles from Katy centre|
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Halie Mon, 3 May 2021
I would not stay here...
Liked: I like that I have the option to stream on the tv, the location is good and close to where I need to be. I like how up to date the hotel is. I usually would have more nice things to say about this location.
Disliked: Whenever I went to check in, no one was at the desk. There were numerous people in the lobby waiting to be helped. I left and called a little later to check in. Lady said everything was fine and I was good to go. When I got to hotel later that night, the clerk said I had no room an was marked in the system as a no show.
Fulvio Mon, 3 May 2021
Shanel Fri, 23 April 2021
Liked: I visited from Florida. The Front desk Staff was exceptional, polite & welcoming
Anonymous Fri, 16 April 2021
Liked: New, clean, near shopping/restaurants and close proximity to highway access. Staff was pleasant.
Disliked: I made the reservation online, and then had to add a room so I called the hotel directly to do that. They said it was in the system, but I got no confirmation through email. So the next day I checked on my reservation by calling the staff and they confirmed all my information was correct: 2 rooms next to each other. When we arrived at the hotel they only had 1 room for us. I assured them there should be two. After some searching they realized that in fact I did request 2 rooms next to each other. I had to wait while they adjusted the room locations because they were not near each other in the system. The AC was incredibly loud and often had what sounded like gusts of wind running through it and would not turn off. It got down to 64 degrees during the night. The rate seemed high for how minimalist the hotel itself is.
Shola Sun, 11 April 2021
Liked: No contact due to Covid protocol
Leslie Thu, 8 April 2021
Disliked: The manager was very rude (Mark) they didnt extend my stay an when i left they went in my room n took my belonging out.. I have diamond earrings mk smart watch my mk charger gucci belt an out missing. They called the cops on me for no reason. The sales lady told me i was trash. Im hiring an attorney n sueing the company n the staff. Very unprofessional. Also mr. Mark wrote me a horrible email that i will be used for court.
Eddie Tue, 6 April 2021
Liked: The room was very neat and staff was super friendly.
Disliked: The mattress kept sliding off the bed frame today feet
Brittany Fri, 2 April 2021
All Around Amazing Stay
Liked: This property is all around magnificent! From check in, to the first staff member we were greeted by, and all throughout the stay was wonderful! And the beds were so comfy we didn?t want to get out of bed! It was in such a great location as well! The amenities were also awesome! It was great how it is also pet friendly and that the price is based on size. The property is very well maintained. Anytime we are in the area of Katy we will definitely stay here again no question about it! Thank you all for the great hospitality!
Jane Wed, 24 March 2021
Liked: Friendly and accommodating staff - they go out of their way to make you feel welcome.
Khalid Fri, 12 March 2021