Was surprised how nice the hotel was as I have never stayed in Aloft before, but I shouldn't have been as it is a SPG Hotel. Staff were very friendly, room was quiet and clean.

Liked: Great staff; clean and quiet room.

Exceptional

Superb

Poor

Liked: The hotel and stay, and staff where all OK.
Disliked: The last night of my stay, the hotel had a water main break in the basement. This happened maybe about lunch time and the staff informed everyone that all water would be off for 2-3hrs, and definitely back on after 3pm. After this I had to check, as there was no update posted or communicated. I checked several times up to 9pm (as did other customers) and each time promised it would be fixed within the hour. I appreciate the staff were doing everything possible, but disappointed the management were not up-front communicating what would be the likely time it was going to be fixed. At 9:15pm i checked out and found a near by hotel. The water was still not back on for the whole hotel. Honest communication on the situation would have been appreciated.

Nice place but don?t expect...

Liked: The bed was comfortable, room was nice.
Disliked: Water was off half the day and wasn?t available during check in. We couldn?t shower before the funeral we were attending. The staff didn?t have anything to say except we will give you points. I know it wasn?t their fault but they should have placed us at a sister hotel instead of just taking our money with no sympathy.

Exceptional

will not return again to...

Disliked: bad odor in the roomAC makes high noise

great livid with fun

Liked: it was close to the location of my destination and the staff was super helpful. most of all the rooms were very clean from the bed to the bathrooms almost like I was the first person ever there.
Disliked: hmm, possibly the tv. the tv was great it?s just through the days I spent there the tv replaye the same tv shows and movies over wand over.

Exceptional

Liked: The location was perfect distance to downtown . It was in a safe area with alot of good food around it
Disliked: Everything was good

Superb