Aloft Harlem is a nice hotel at a competitive price. The staff are friendly and real without that veneer of phoniness you get at a lot of other places. I would stay again if I needed a place in the area.

Liked: Nice room and bathroom with lots of sunlight. Staff is helpful and competent without being nosy or obsequious.
Disliked: No room service available.

Liked: Very helpful and friendly staff. Room was very clean and the bed was one of the most comfortable I have slept in at a hotel. I would recommend this hotel and would stay again if in the area.

Exceptional

Exceptional

Exceptional

Exceptional

It has potential to be...

Liked: I loved the breakfast options that were prepared to order. The plant based breakfast sandwich was better than the impossible sandwich at Starbucks so 10/10. The room was spacious which I appreciate because NY is notorious for splitting a room to increase profits. I loved that I could control the temperature in my room.The front desk staff were all very kind and helpful.
Disliked: When I arrived, my bed sheets were clean, however the duvet in between them was filthy. The duvet was so dirty that it made the room smell like a homeless person. Once I removed those sheets the stench went away. I was so disgusted I doubled the sheets on my pillows, bed and asked for the old sheets to be taken immediately. The vents were all dusty and need to be cleaned and maintained. The rugs in the room need to be removed. The rug had a stain in my room and the corners were dusty. I wore socks with sandals just so my feet wouldn’t touch the rug and I placed all my belongs on the desk so that they wouldn’t touch the rug. The grout between the bathroom tiles needs to be cleaned with bleach to remove the mold that was in the corners. Finally, the hall smelled like weed once I turned to take the elevator. This I know is outside of the staffs control as people can be degenerates, but it’s sad and makes for an unpleasant experience.

Very good

Great value in the heart...

Liked: Very nice and attentive staff; great value, and clean facilities which were well-stocked
Disliked: Bathroom door didn't fully close, somewhat difficult to sleep with given pillows

Exceptional

ALoft is a pleasant hotel...

Liked: Front desk people were nice.
Disliked: Not as close to the subway as I would have preferred.