Aloft Florence

Good

Liked: Very clean.
Disliked: Didn’t get what we had booked

Breakfast was supposed to be...

Liked: Location
Disliked: There were NOT decent options for Breakfast and the staff wasn’t helpful. When we questioned they said they didn’t know why our reservation said bkfast, when they don’t provide it.

Exceptional

Had a great stay no...

Liked: 10/10 would recommend

Exceptional

Exceptional

This is one of my...

Liked: This is one of my favorite hotels; however, I strongly believe that microwaves should be included in the rooms. In all honesty, no guest wants to leave their room—especially in the middle of the night—to use a microwave in the lobby. It can be inconvenient and frustrating to wait in line when multiple guests need to warm up food. While I was pleased to see that small refrigerators are now provided, it still feels as though the hotel discourages guests from dining comfortably in their rooms, which should not be a concern for a hospitality-focused establishment.Additionally, during my recent stay at this particular location, I found the front desk staff, and possibly the manager, to be less welcoming than expected. I understand that hotel staff have multiple responsibilities, but guests should not have to wait 10–15 minutes to be acknowledged and checked in, especially when they are visibly standing at the front desk. A warm greeting and prompt assistance make a significant difference in the guest experience.Moreover, I recommend that rooms be thoroughly inspected to ensure cleanliness before guests check in. Upon arrival, I found hair in the shower and pubic hair in the towels. While I typically bring my own towels for this reason, it is still concerning and unacceptable.There were also maintenance issues in my room: the shower door was misaligned, causing water to leak onto the floor, and the air conditioning system did not function properly and could not be fully turned off.Finally, I suggest that housekeeping staff be more mindful of guests staying multiple nights. It is disruptive to be repeatedly awakened early in the morning by knocks at the door as though I am expected to check out.Overall, I truly enjoy this hotel and appreciate many of its features, but addressing these concerns would greatly enhance the guest experience.
Disliked: This is one of my favorite hotels; however, I strongly believe that microwaves should be included in the rooms. In all honesty, no guest wants to leave their room—especially in the middle of the night—to use a microwave in the lobby. It can be inconvenient and frustrating to wait in line when multiple guests need to warm up food. While I was pleased to see that small refrigerators are now provided, it still feels as though the hotel discourages guests from dining comfortably in their rooms, which should not be a concern for a hospitality-focused establishment.Additionally, during my recent stay at this particular location, I found the front desk staff, and possibly the manager, to be less welcoming than expected. I understand that hotel staff have multiple responsibilities, but guests should not have to wait 10–15 minutes to be acknowledged and checked in, especially when they are visibly standing at the front desk. A warm greeting and prompt assistance make a significant difference in the guest experience.Moreover, I recommend that rooms be thoroughly inspected to ensure cleanliness before guests check in. Upon arrival, I found hair in the shower and pubic hair in the towels. While I typically bring my own towels for this reason, it is still concerning and unacceptable.There were also maintenance issues in my room: the shower door was misaligned, causing water to leak onto the floor, and the air conditioning system did not function properly and could not be fully turned off.Finally, I suggest that housekeeping staff be more mindful of guests staying multiple nights. It is disruptive to be repeatedly awakened early in the morning by knocks at the door as though I am expected to check out.Overall, I truly enjoy this hotel and appreciate many of its features, but addressing these concerns would greatly enhance the guest experience.

Superb

Superb

Liked: The bar and pool table
Disliked: Shower leak