Aloft El Paso Downtown Guest Reviews
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|< 0.1 miles from EL PASO centre|
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Guy Sat, 27 May 2023
Horrible customer service: DO NOT...
Liked: Nothing. Since what I rented and what was provided was entirely different and the hotel staff didn’t seem to care, nor attempt at resolving the issue. To be clear, the advertisement for the room purchased via booking.com clearly showed both a living room and bedroom as part of the rental. However, upon checkin, I was provided a room with only the bedroom. I explained this to hotel customer service and they couldn’t have cared less. I left a message for the hotel’s marketing manager to call me. She, to this day, has not. I checked in out within the same hour.
Disliked: The entire experience. Short of a full refund, I will not be using Booking.com or staying at the Aloft El Paso ever again.
Anonymous Mon, 22 May 2023
Aylin Mon, 22 May 2023
Ruben Sat, 20 May 2023
highly recommend it!!!
Liked: was amazing
Disliked: great place
Oscar Tue, 16 May 2023
Liked: Everything was perfect. The place was really comfortable and really nice. Definitely would come back. Thanks
Hannah Tue, 9 May 2023
Liked: Comfortable bed, walking distance to some great bars and coffee shops, and valet parking!
Disliked: The shower could use a little TLC. Our shampoo holder was held up with blue painters tape and there were some corners that looked questionable.
Anonymous Mon, 8 May 2023
Madelaine Sat, 6 May 2023
Joshua Thu, 4 May 2023
Stay anywhere else but here
Liked: nothing one of the worst hotel experiences I have ever had
Disliked: multiple things broken in room. rude staff sheets were not clean. games were broken weight room looked nothing like they advertise
Anonymous Mon, 1 May 2023
it’s not worth the low...
Liked: really bad experience. nothing was good
Disliked: multiple broken items in the room. toilet paper holder broken soap dispensers broken. all the “games” in game room were broken. weight room missing weights