Alexander House Hotel & Utopia Spa Guest Reviews
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Liz Wed, 11 June 2025
Amazing Hotel and Spa. Staff...
Charlotte Mon, 9 June 2025
Disappointing
Stella Mon, 9 June 2025
Disappointing
Liked: Location nice, room comfortable
Disliked: The fact you had to pay extra to use the pool, I would of thought that paying out over £500 it would of included the pool. Didn't think it lived up to a 5 star rating
Dan Thu, 5 June 2025
Delightful stay. Choose your meal...
Liked: The spa was a real highlight
Disliked: The food in the restaurant was overpriced and underwhelming. When I pay £55 for a small ribeye steak, I expect it to be tender, not tough. The burger I had the next day was pretty good though
Rd Thu, 5 June 2025
A first rate experience.
Liked: Setting, facilities, room.
Disliked: Nil
Lisa Thu, 5 June 2025
Exceptional
Bayezid Thu, 29 May 2025
Paid for full package but...
Adèle Tue, 27 May 2025
Exceptional
Shaun Tue, 27 May 2025
Exceptional
Jillian Mon, 26 May 2025
Poor
Liked: There were many problems with our room.Broken window which had to be propped open with a door stop .Cracked sink. Mould in the shower.Dust fan also dust above bed and on walls.And to top it all a broken socket all reported and shown pictures to the asst manager who promised to email us today still waiting.Also quality of food poor.After reading reviews it appears that the hotel does not respond to emails I would not rate this a luxury Five star hotel .We were told that the cost of the room for Two nights would be reviewed this morning this never happened.£270 pounds a night is expensive when entailing all these problems that is room only without breakfast!
Disliked: See above comments