Name: Alexander House Hotel & Utopia Spa
Address: Turners Hill East Grinstead West Sussex, Sharpthorne
Telephone: 0745 127 3975
Rating: 4

Exceptional

Liked: Beautiful grounds, lovely attentive staff, very clean and luxurious. We stayed in one of the garden suites and it was amazing, thank you for making our trip so special for us
Disliked: It is perfect.

Exceptional

Pleasant

Wish we could have stayed...

Liked: Fantastic service in a beautiful location.
Disliked: Nothing

Fantastic stay at the Alexander...

Liked: Easy to get to from London (train + taxi)Great customer serviceBeautiful grounds around the hotelLovely food and drinksVery nice spa
Disliked: N/A

Exceptional

Disappointing

Liked: Property and location is stunning. Spa and food was fantastic.
Disliked: The two things that really, really let the place down:Having spent close to £700 on a one night stay equally split between room for two cost and a meal ( including drinks ) for 4, I did expect:Given the heatwave we're experiencing a single free standing oscillating fan in a heavily carpeted and draped room really isn't what you expect. One of the most unpleasant nights I've ever experienced, indeed, we very nearly left in the early hours. We were so exhausted that we left about 8 am,early, just to get home. Dinner in reflections was so chaotic, it was like watching the faulty towers episode when the chef passes out. I lived the whole menu ( food was fab btw).. Almost every couple of minutes we had food or drinks brought to our table, except it wasn't ours. To compound it all, everyone was experiencing the same. We even thought as we sat, full up from our deserts, that we were going around again as we were brought some more mains and asked who was the chicken? I do wonder who ended up with the cheese course that was wheeled out, then back to the kitchen about 4 times. I would expect better. Its a lovely venue and the spa ( as a guest you have to also pay extra for the privilege ) is fabulous. However, personally, we feel really short changed and the bad so outweighs what could have been a wonderful stay.