Alexander House Hotel & Utopia Spa Guest Reviews
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L Wed, 2 July 2025
Pleasant
Emine Mon, 30 June 2025
Wish we could have stayed...
Liked: Fantastic service in a beautiful location.
Disliked: Nothing
Agnieszka Sun, 29 June 2025
Fantastic stay at the Alexander...
Liked: Easy to get to from London (train + taxi)Great customer serviceBeautiful grounds around the hotelLovely food and drinksVery nice spa
Disliked: N/A
Philippa Fri, 27 June 2025
Exceptional
Tim Sun, 22 June 2025
Disappointing
Liked: Property and location is stunning. Spa and food was fantastic.
Disliked: The two things that really, really let the place down:Having spent close to £700 on a one night stay equally split between room for two cost and a meal ( including drinks ) for 4, I did expect:Given the heatwave we're experiencing a single free standing oscillating fan in a heavily carpeted and draped room really isn't what you expect. One of the most unpleasant nights I've ever experienced, indeed, we very nearly left in the early hours. We were so exhausted that we left about 8 am,early, just to get home. Dinner in reflections was so chaotic, it was like watching the faulty towers episode when the chef passes out. I lived the whole menu ( food was fab btw).. Almost every couple of minutes we had food or drinks brought to our table, except it wasn't ours. To compound it all, everyone was experiencing the same. We even thought as we sat, full up from our deserts, that we were going around again as we were brought some more mains and asked who was the chicken? I do wonder who ended up with the cheese course that was wheeled out, then back to the kitchen about 4 times. I would expect better. Its a lovely venue and the spa ( as a guest you have to also pay extra for the privilege ) is fabulous. However, personally, we feel really short changed and the bad so outweighs what could have been a wonderful stay.
Evgenia Thu, 19 June 2025
Exceptional
Liked: Everything was absolutely beautiful. Comfortable room, very nice service and amazing staff.
Adèle Tue, 17 June 2025
Exceptional
Liz Wed, 11 June 2025
Amazing Hotel and Spa. Staff...
Charlotte Mon, 9 June 2025
Disappointing
Stella Mon, 9 June 2025
Disappointing
Liked: Location nice, room comfortable
Disliked: The fact you had to pay extra to use the pool, I would of thought that paying out over £500 it would of included the pool. Didn't think it lived up to a 5 star rating