Alexander House Hotel & Utopia Spa

Amazing

Liked: Staff were really helpful and polite. Food and facilities excellent
Disliked: That I had to come home

Very good

Liked: The staff were very pleasant and lovely, welcoming and professional. The surrounding area is great for discovering some quintessential English countryside and heritage, I think we found around 5 or six amazing castles/manors with gardens in the nearby area just a short drive away.
Disliked: The pool and spa facilities are not included in the hotel booking price, for a couple this is an extra £80 per night. It was my fault for not thoroughly checking beforehand, and the booking.com description with "extra charges" looked to me like it meant there was the possibility of special treatments which cost extra, which is normal. But no, it will cost each person £40 a night to have pool and jacuzzi access. Not the best considering the supposed 5 star rating and base price.We paid for one night before we realized it just wasn't worth it, but charged us at the end for every night anyway. It was refunded later but that assumption felt scammy to me.

Nice hotel but food choices...

Liked: Every thing

Try and find a takeaway...

Liked: The staff were very polite.
Disliked: I booked a garden room. But there is no actual garden so it was a complete waste of money. The food in the restaurant was no better than supermarket ready meal.

Exceptional

Superb

Nice

Liked: All staff were lovely except one very rude woman at breakfast. She kept puffing at us when my husband was ordering breakfast. It felt like we were ruining her day or something. Not a pleasant old lady at all. Thankfully a different member of staff served us, she was very nice. And if you have children and plan to go to the pool, make sure you go at the right times (7am-8am and 7pm to 8pm) because we were told from 8am and we almost didn’t get to use it. Thankfully the lady at the hotel reception let us use it as it was empty.

Disgraceful

Disliked: So expensive.

Exceptional