aja Zürich

Good location clean but VERY...

Liked: Warm welcome at the reception, my room was clean. Was nice for a first time stay to get a hand written welcome note and a Toblerone Chocolate bar plus a bottle of water.
Disliked: My room was super super COLD!!! I was frozen, Which made my stay very uncomfortable. I didn’t understand why the Hotel corridors were warmer than the room. I mean a room temperature like you have it at home is understandable no one expects the rooms to be overly warm , mind you it’s not yet summer. I had to go down to the reception and let them know if they could adjust my temperature in the room because it was freezing. Funny, I met a guy at the reception who went down for the same complaint and I thought glad it’s not just me. They gave us both heaters to take to our rooms. Heated my room and in 30min I had a normal room temperature and turned the heater off and then again in the morning when I woke up. I fail to understand why Hotels nowadays are ventilating the rooms so cold it’s very uncomfortable. My boyfriend often got sick after search a stay. Because it’s just not cosy in the rooms and the prices are less for this. Please Mercure adjust your temperatures in the rooms to cosy.Nice and clean Hotel but for this am doubting I’ll be back.

Exceptional

Very good

Exceptional

Liked: The hotel is located near Station and provides easy access to the central station and surroundings. Celan rooms, welcome chocolates were appreciated very much after travelling. Friendly and helpful staff, quick check-in. Wellness centre - worth visiting after a long day to relax.

Superb

Exceptional

Employees needs training and development

Liked: It was reasonable price, enough space in the room but poor service as a 4 star hotel in Switzerland.
Disliked: First of all, there is no telephones in the room to contact the reception from the room, very small bathrooms. I gave them my laundry to be returned the same day at 6:00pm as they informed me, but they delivered it late at night 11:30pm and it was missing two pants and one T-shirt, I paid the full amount.I told them it’s urgent because I’m traveling the next day, I traveled in the morning when I reach my country unfortunately I found out that we are missing some laundry. I tried to contact them, but unfortunately, nobody replies to the phones at the reception. Please I hope you can help me to solve this problem.My room was 3007 Mr. Abdellkhaliq Alamoodi. Stayed from May 21-27

Superb

VALUE FOR MONEY

Liked: COMFORT AND STYLE OF THE ROOM