Aiden Austin City Hotel

The overall condition of hotel was very good and breakfast was fresh and had quite a selection of food. As stated in my negatives, my biggest complaint is that my check in was at 3 but they said their system was down and I could not check in until whenever they called me (which turned out to be an hour or so after 3). They didn't have any sort of back up system to use in case of such a problem. And nothing was offered to make up for the late check in and when we asked about a discount, we were told since we booked online, there was nothing they could do about costs, except offer us "points" of the sort to use toward a future reservation. But that required a sign up for an account and we don't travel enough to make an account worth having. So, all in all, it just may be our fault we did not read the stipulations of booking online through other companies. Other than the late check in, everything else was very good!

Liked: Close to venue we were visiting, big breakfast.
Disliked: Late check in; no discount.

Liked: Very roomy, great location from Emo's. Only took about 6 minutes to arrive.
Disliked: They won't let you on the balcony in the room we were in. They had a window that led to this balcony, but had a warning stating not to remove screen or go out the window. What's the point in having one in the first place?

The Sushi place was exquisite...

Liked: How convenient the location was and the best Sushi Bar I’ve been to. Great music!
Disliked: Wasn’t clean enough for my liking, there were smudges on mirrors and residue on the soap holder.

Exceptional

Liked: Oh my goodness this place and staff were the best we have had in all of our travels anywhere at anytime...seriously...a booking fell through..and suddenly we had to find a place..this place was clean!..attentive reception staff..a phone call checking all as expected about an hour in maybe..never had that before..pool beautiful..great offerings for breakfast..highly recommend..thank you for the experience and not far from The Broken Spoke via Uber...!

Location, Relaxation, and a Unique...

Liked: The pool and hot tub area were equal parts relaxing and fun for the kids! There was unique Austin-y decor throughout the property. The staff was friendly and helpful. The breakfast had a ton of options!!
Disliked: The PTAC unit for our room was a little loud. We also kept getting mosquitos in the room. It seemed like every time we came into the room, 2-3 mosquitos came in. They were also in the lobby area.

Our annual trip to Austin

Liked: friendly staff met our needs promptly, good breakfast, outstanding lobby coffee machine, pool with towels supplied

Fun

Liked: Clean
Disliked: Na

Exceptional

Superb

Exceptional

Overall, I recommend it! but...

Liked: This was my second time staying at Aiden Austin City Hotel, and overall, it was a great experience again. The hotel’s common areas are truly fantastic — the pool, hot tub, and foosball table create a fun and relaxing vibe. The espresso machine is a nice touch, and the cleanliness of the hotel is definitely a highlight. There's always parking available, and the location offers easy access to the highway, making it quick to get around the city.The room is well-equipped with a mini fridge, TV, hairdryer, and iron, which I appreciated. The breakfast is definitely one of the best features — so good! And having the Japanese restaurant on-site is a huge plus — we had a great lunch there.
Disliked: The room I stayed in this time definitely needs a renovation. It felt quite outdated, and the bathroom was extremely tight. I’d suggest they consider replacing the bathtub with a walk-in shower to make better use of the space. Also, the shower itself wasn’t working properly — the water kept switching back to the faucet due to low pressure. The toilet flush lever was broken too, so we had to manually reset it after every use.Staff interactions were mixed — some were incredibly kind and welcoming, while others not so much. There’s room for improvement in consistency. Lastly, having a dedicated pet area would be a great addition for those of us traveling with dogs.