Aiden Austin City Hotel

The overall condition of hotel was very good and breakfast was fresh and had quite a selection of food. As stated in my negatives, my biggest complaint is that my check in was at 3 but they said their system was down and I could not check in until whenever they called me (which turned out to be an hour or so after 3). They didn't have any sort of back up system to use in case of such a problem. And nothing was offered to make up for the late check in and when we asked about a discount, we were told since we booked online, there was nothing they could do about costs, except offer us "points" of the sort to use toward a future reservation. But that required a sign up for an account and we don't travel enough to make an account worth having. So, all in all, it just may be our fault we did not read the stipulations of booking online through other companies. Other than the late check in, everything else was very good!

Liked: Close to venue we were visiting, big breakfast.
Disliked: Late check in; no discount.

Liked: Very roomy, great location from Emo's. Only took about 6 minutes to arrive.
Disliked: They won't let you on the balcony in the room we were in. They had a window that led to this balcony, but had a warning stating not to remove screen or go out the window. What's the point in having one in the first place?

Superb

Great Staff, Informative, Friendly, and...

Great breakfast and free parking...

Liked: Free parking on site and great breakfast included.
Disliked: It could use some spruce.

Unpleasant

Liked: Room smelled like wet dog…
Disliked: Lobby was dirty and smelled of mildew

Gave us a roof over...

Liked: The pool area was great!
Disliked: The air conditioner made the room very damp and horrible smelling. Maintenance said they would fix the unit but I came back to the same smell and a can of febreeze in the room. The hallways stink but it was more noticeable once I walked into the room. That’s really my only complaint, but it was enough that we stayed with family the last night of our stay.

Very good

The Sushi place was exquisite...

Liked: How convenient the location was and the best Sushi Bar I’ve been to. Great music!
Disliked: Wasn’t clean enough for my liking, there were smudges on mirrors and residue on the soap holder.

Exceptional

Liked: Oh my goodness this place and staff were the best we have had in all of our travels anywhere at anytime...seriously...a booking fell through..and suddenly we had to find a place..this place was clean!..attentive reception staff..a phone call checking all as expected about an hour in maybe..never had that before..pool beautiful..great offerings for breakfast..highly recommend..thank you for the experience and not far from The Broken Spoke via Uber...!

Location, Relaxation, and a Unique...

Liked: The pool and hot tub area were equal parts relaxing and fun for the kids! There was unique Austin-y decor throughout the property. The staff was friendly and helpful. The breakfast had a ton of options!!
Disliked: The PTAC unit for our room was a little loud. We also kept getting mosquitos in the room. It seemed like every time we came into the room, 2-3 mosquitos came in. They were also in the lobby area.