Acqualina Resort and Spa

The hotel is a great...

Liked: Breakfast was fine, rooms are always great.
Disliked: Numerous issues-My late evening arrival, no one greeted me or offered to help with luggage or even opened the door.My TV didn't function when I checked in. It took a couple hours to repair. Why wouldn't someone have tested it prior to my arrival? (after cleaning?)It took two days to get a bottle opener.My i-Pad didn't work for 2 days.Finally, on the last day, 2 of 3 elevators were inoperative. I worked for an elevator company, they make their money from 24/7 service! They were never repaired all day, causing us to almost miss our flight due to the delay in getting down from our room.

Exceptional

Amazing and well deserved ratings...

Liked: Beautiful and well maintained
Disliked: Nothing

Good

Disliked: Hard to enjoy your time with constant this and that

Exceptional

Liked: Great Service.

Exceptional

Great with a dissapointing departure...

Liked: Location
Disliked: Booking confirmed breakfast included. When we booked out, we were charged extra for breakfast. When questioned the front desk lady argued the matter by saying when we checked in we were given a letter to say we get a certain amount per day for breakfast. I objected as one cannot say breakfast is included and then change extra. Only after making the point that one complains and nine vote with their feet, and the lady saying something in Russian, she offered to remove the extra charge for breakfast from the account.The good experience staying at the hotel for three days was cancelled when we left feeling offended. I must add by saying we were upgraded when we checked in and the rest of the staff were going out of their way to assist. Unfortunately checking out was unpleasant. It’s the first time that we experienced that a booking promised breakfast is included only to find out it’s restricted to an amount that doesn’t even cover the normal buffet breakfast.

Exceptional

Exceptional