Great location and comfortable place...

Liked: Fantastic location right in the heart of downtown Chicago and only a small walk from several locations with plenty of bars and restaurants around.There is a bakery on location for breakfast in the morning which does great baked products and coffee.Staff were helpful and answered any questions that I had.The room was nice and clean with everything available.The bed was very comfortable.
Disliked: Sounds travel quite a bit from the corridors outside the rooms, not sure whether walls are thin or acoustics make them travel. However, there is a policy of quiet which does try to mitigate a lot of this.

Great customer service and full...

Liked: Great location
Disliked: Na

Exceptional

Liked: Everything was very thoughtful to ensure we had maximum comfort, down to the amazing soap, shampoo, and lotion!
Disliked: N/A

Superb

Very good

Exceptional

Unique hotel in a great...

Liked: Fun quirky boutique hotel. Nice coffee shop and bar downstairs. Great location. We could walk everywhere (even with a 4yr old and 6 yr old) - we walked to the river cruise, to Magnificent Mile, Navy Pier, Millenium Park etc. Large rooms - we booked a double queen room with living area. It was perfect, as we could put the kids to sleep and sit in the living room watching tv. We really liked the unique view from window in our room into the back alley where there was an art installation. Our other window looked out onto the main street and had a nice view.
Disliked: We were missing the hairdryer in our room. Upon asking twice we did receive one. Whilst there was a microwave and sink in the room no cutlery or crockery were supplied apart from water glasses. Cutlery and plates would be useful to eat reheated leftovers. I was also disappointed there was no kettle/tea/coffee in the rooms. I like to have a cup of tea or coffee first thing in the morning whilst getting ready. Also no water bottles were supplied.

Liked: Decor