Ace Hotel Toronto Guest Reviews
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Magdalena Tue, 29 July 2025
Exceptional
Liked: Location, nice staff, great design, clean rooms
Disliked: Nothing
Homero Tue, 29 July 2025
Exceptional
Ximena Tue, 29 July 2025
Ok but wouldn’t pay again...
Liked: Location was great
Disliked: Room air and sheets were humid, late check in was complicated as hotel had a policy of only credit card use for deposit, not possible to pay deposit with visa debit
Parise Mon, 28 July 2025
stilish and sharming, super location,...
Gregory Sat, 26 July 2025
Exceptional
Joanna Wed, 23 July 2025
Unfortunate stay
Liked: Very nicely designed hotel. Good location, walkable to lots of attractions with good food and drinks spots nearby. Some of the staff were helpful
Disliked: We had an issue with our room, with some unfortunate substances having been left in the welcome booklet, presumably by a previous guest, which was not good. The folk at reception helped out and they did have the area cleaned. We were expecting some form of "compensation" however this was not received until we mentioned the situation again at the desk later that day. We received drinks tokens which was nice - we hoped to redeem them at the rooftop bar given the good weather and were quite looking forward to it, however we found the bar to be closed that day, which we had not been told of on our arrival. It was likely an unfortunate experience that we had, however for these reasons we found our stay disappointing.The gym was also quite small for the size of hotel.
Andre Tue, 22 July 2025
Not very worth for the...
Liked: Like most ACE chains, the lobby area and the entrance was cool.
Disliked: The gym was small and the staff were not as friendly.
Magnhild Mon, 21 July 2025
Very good
Sam Mon, 21 July 2025
Superb
Liked: The staff were great at check-in. We got lucky, and they were able to accommodate an early check-in, which we appreciated. The restaurant and lobby bar were great, the rooftop was amazing, and it was fun late at night with live music. Central location, comfortable beds, and clean. We would stay again for sure.
Disliked: The only thing that was not great was that our window looked directly into another building, and the non black out curtain did not go all the way down, so there was a serious lack of privacy.
Karise Mon, 14 July 2025
The perfect hotel for a...
Liked: Beautifully presented and the staff were so friendly and helpful. Our last dinner at the hotels’s restaurant was stunning!