Ace Hotel Toronto Guest Reviews
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Irene Tue, 24 June 2025
Service was not good enough.
Liked: The location was good and the breakfast options were very good. As was the service at breakfast. Front desk was friendly and efficient. I liked the energy/vibe, from quiet morning time to a very social meeting spot in the evening/night. The music was good!
Disliked: The service overall was poor. Out of our 4 night stay our room was cleaned twice, once properly, although even that time used drinking glasses were left in the room. There was hair in the sink when we checked in.Dinner at Alder was overpriced for the quality of food and staff seemed overwhelmed when it got busy. It was difficult to catch the eye of a server in order to pay our bill. Bar service was poor/undertrained in the evening.I’ve stayed at the Ace in Toronto and New York in the past but I am unlikely to book Toronto in the future.
Elizabeth Tue, 24 June 2025
Exceptional
Kelly Tue, 24 June 2025
Exceptional
Joe Sun, 22 June 2025
Exceptional
Clement Fri, 20 June 2025
Everything was amazing, the hotel...
Tania Wed, 18 June 2025
Exceptional
Robert Fri, 13 June 2025
Exceptional
Robin Thu, 5 June 2025
Very good
Patrick Tue, 3 June 2025
Exceptional
Vasanthi Sun, 1 June 2025
Really loved the hotel and...
Liked: Incredibly friendly and helpful staff. The rooftop bar was beautiful and the staff couldn't have been lovelier to our intergenerational group. Loved the location and the Waterworks Food Hall next door. Great part of Toronto for easy access to anything. Beautiful park just outside.
Disliked: Not having coffee or (free) tea in the room. Or any snacks where it didn't feel like a corporate partnership. Having to pay for a teabag felt a little mean for such a lovely hotel. I really didn't need the bourbon/full-size wine bottle/tequila in the room - just a simple kettle.