Ace Hotel Downtown Los Angeles Guest Reviews
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|1.3 miles from Los Angeles centre|
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Thomas Fri, 15 November 2019
Amazing architectural building and wonderful...
Liked: Amazing architecture, staff, wonderful design and common areas.
Disliked: 25 dollar charge just for staying
Tyanko Fri, 8 November 2019
Liked: This hotel is historic! The building and the interior are amazing! Stylish and charming!
The stuff were all extremely kind and responsive all the time! They are flexible, gentle and polite. Thank you!
A super good restaurant and bar in-house.
Timothy Tue, 5 November 2019
No power, hotel was black,...
Disliked: They had no power and didn?t offer a refund.
Crystal Tue, 5 November 2019
Liked: It was an easy Uber ride from the airport, cafe in the lobby, corner room was super quiet. Staff very very helpful and caring.
Disliked: When I arrived at 1am, there was a little party going on in the room next to me, the walls are so thin. Exposed industrial style, there is no sound proofing going on. I had to ask to move to a quiet room. One elevator didn?t work, my room key didn?t work, I had to go to the lobby 3 times, the 4th time someone had to come up to let me in. It took 45 minutes to get into my room.
Heidi Mon, 4 November 2019
Maegen Sun, 3 November 2019
Liked: I love the Ace aesthetic and have stayed at there other locations as well. The location is great and the decor is beautiful. However, the staff wasn?t the most friendly considering the high prices customers pay to stay here.
Sarah Sun, 3 November 2019
I asked for a room...
Disliked: I asked for a room far from the elevator and they gave me the room right next to the elevator. Did not, apparently, even bother looking at my request. I had to wait an hour past check-in time to get that room.
Alexander Wed, 30 October 2019
Ivor Wed, 30 October 2019
Liked: Good restaurant in hotel and location to shops and clubs
Disliked: Door men very busy
Michelle Mon, 28 October 2019
Not worth it
Disliked: They forgot our room service order, had to call back over an hour later to re order the meal we had been waiting on. our TV went out at least 15 times, meaning strangers had to come in and out of our room multiple times, had to change clothing each time, our phone did not work, another call to engineering, but that didn?t fix it, so we had to keep calling using cell phones, and to top it off, they put us directly below the rooftop house music party so we had to hear the thumping and vibrations for hours, when we really needed rest for the following day. Why book that room if this is a major obvious issue? We had to get walked over to a different floor in the middle of the night to sleep for the night with no key to our actual room. So awkward. It was really disappointing. All we got offered was ear plugs and a free coffee for the inconvenience. We thought we could rely on the hotel for a solid comfortable weekend, but it was very very subpar. Decoration is also super outdated, feels/looks like a prison cell.