Ace Hotel Downtown Los Angeles Guest Reviews
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Write a review
Marc Thu, 21 March 2024
great location, clean, stylist rooms
Liked: Great location for all things DTLA and nearby - room was clean, it was very quiet - liked the old hallway titles
Disliked: Parking is extra in a nearby lot but you can drive up and drop oiff your luggage if you want
Anil Thu, 21 March 2024
Exceptional
Jorge Wed, 20 March 2024
Very good
Saemi Tue, 19 March 2024
Ill be back and cant...
Liked: The Front office was more than welcoming and Michael was great. He gave me great recommendations throughout the hotel and took the time to find local spots for me. Thank you MICHAEL, great customer service!!!!!!!!!!!!!!!
Ochuko Tue, 19 March 2024
Good
Gabriela Mon, 18 March 2024
Superb
Lin Sun, 17 March 2024
Very bad experience, avoid.
Disliked: 1, hotel’s door is very dangerous, it’s not only me, someone else will get hurt also.The moment when the metal of the door cut my figer, I was even with my slippers.2, hotel’s attitude is very bad. I have mentioned I am pregnant, I can not walk immediately (I was still bleeding), they were very cold and said you should go cvs pharmacy yourself, it’s hotel’s rule.And within the days I stayed, they said and did nothing.3, it had an impact with my journey, I can not walk and be outside for 2 days.
Kurt Wed, 13 March 2024
Fun stay for Kill the...
Liked: Close to venues
Disliked: No good views
Eduard Tue, 12 March 2024
I really recommend this hotel
Liked: Top location. Rooms are designer decorated. Excellent services and staff. I liked more the queen room instead of the king room.
Disliked: Everything was perfect.
Ryan Mon, 11 March 2024
Hope I get my $250...
Liked: Bed was comfortable
Disliked: Not enough towels, the shower did not have a curtain so the water went everywhere. Shower tile should be scrubbed because I saw moldy tiles in the corner. At 9:22 am, I was woken up by knocking. When I asked who it is, they started entering our door code to enter. I had to get out of bed and open the door and hotel staff/maid was walking away and didn’t apologize. Unacceptable. Parking should be comped from hotel, no parking on site and having to pay and walk to my car is likely a reason I wouldn’t stay again. Everything is too expensive