Ace Hotel Brooklyn Guest Reviews
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Write a review
Vasileva Thu, 2 December 2021
Katz Thu, 25 November 2021
Sofia Tue, 23 November 2021
Not Superb at all
Liked: The staff
Disliked: Opposed to what is stated on booking, there is NO room service. I specifically looked for this service as I had a long work night ahead of me and did not want to pause to go out and eat. The hotel will offer take out but you still have to go to the restaurant on site and get it. There is also no coffee or tea in the room, there is however a kettle?. Lastly, my room had a large wet area on the carpet, I reported it immediately after checking in, the staff was apologetic but nothing was done about it. l had to look for the cleaning staff on the floor and get a couple of bath mats to put over it.
Brian Sun, 21 November 2021
Lisa Fri, 19 November 2021
hip, modern hotel in central...
Liked: central location, hip, modern
Disliked: too flashy. spotty housekeeping service
Flore Wed, 17 November 2021
Nice hotel with pleasant facilities...
Liked: The location, the modernity, the design, the decoration, the furniture, the view from the room.
Disliked: We stayed 8 nights at the Ace hotel on the occasion of my partner?s birthday. The staff was nice but we didn?t feel that our stay was special : everyone was busy, not always saying hello once passing through the reception, the cleaning ladies were nice but the room has not been done one day and every morning at 8:30am, someone was knocking on the door asking if we wanted to get the room clean (surprising indeed when you spend 380 dollars per night for a room), no little attention for my partner?s birthday (not even a kind message in the room), restaurants suggestions made by the reception in the neighborhood didn?t meet our expectations, events organized at the bar every day or every two days with loud music with no place to seat to get a drink as external people are always here, usually in big groups.
Laura Wed, 17 November 2021
lively hotel with active lobby...
Liked: coffee shop/cafe; lobby and bar
Disliked: would like a daytime quiet area in the lobby or sunroom area in case you are working and need to listen in on a meeting
Sam Tue, 16 November 2021
Disliked: somebody didn't check the Smegrefridgeopen bottle things missing
Tracey Tue, 9 November 2021
Jamie Tue, 9 November 2021
Welcoming, attractive and comfortable
Liked: Tasty and covenient