Ace Hotel and Swim Club Palm Springs Guest Reviews
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Write a review
Anthony Wed, 9 July 2025
Superb
Luis Tue, 8 July 2025
Exceptional
Liked: Lovely
Disliked: Lovely
Stephanie Mon, 7 July 2025
Exceptional
Hermes Sat, 28 June 2025
Exceptional
Alicia Sat, 28 June 2025
Exceptional
Luz Wed, 25 June 2025
Very poor
Liked: It was pretty and at a good location
Disliked: The staff was not very careful with charges and blamed everything on their computer systems instead of owning up to not having guests sign off on receipts and keeping track of tabs.
Bailey Tue, 24 June 2025
Good
Liked: Very cute and cool, beautiful views, room was small but cozy and loved the bed. When the hotel isn’t crowded, the pool and facilities are very lovely.
Disliked: Because it’s such a hotspot, the pool was overwhelmingly busy, difficult to get a lounge chair, and the pool was so murky from all the people in it that it may have given my friend a rash (can’t confirm, just a contextual deduction).
Amber Mon, 16 June 2025
Disappointed.
Liked: Will always be a beautiful property and location.
Disliked: Extremely disappointed with my recent stay at the Ace Hotel Palm Springs. From the moment I arrived, the front desk staff was rude and dismissive. I was handed a key holder with the wrong name, and when I asked about it later, I was told they “sometimes write random names”—completely unprofessional. There was no manager available when I tried to file a complaint, the Wi-Fi didn’t work, and shockingly, a staff member entered our room while we were at the pool because their system showed it as “unoccupied.” I’ve stayed here before and recommended it to many, but after this experience, I won’t be returning or suggesting it to others. For $600 over two nights, this level of service and security is unacceptable.
Cam Sat, 14 June 2025
Exceptional
Kath Thu, 12 June 2025
A fun property with a...
Liked: Pool, restaurant, location, parking
Disliked: Rooms missing amenities, we had 3 rooms and each had different items in minibar, for use i.e pool bag etc. Rooms rundown since last stay.