Ace Hotel and Swim Club Palm Springs

Superb

Exceptional

Liked: Lovely
Disliked: Lovely

Exceptional

Exceptional

Exceptional

Very poor

Liked: It was pretty and at a good location
Disliked: The staff was not very careful with charges and blamed everything on their computer systems instead of owning up to not having guests sign off on receipts and keeping track of tabs.

Good

Liked: Very cute and cool, beautiful views, room was small but cozy and loved the bed. When the hotel isn’t crowded, the pool and facilities are very lovely.
Disliked: Because it’s such a hotspot, the pool was overwhelmingly busy, difficult to get a lounge chair, and the pool was so murky from all the people in it that it may have given my friend a rash (can’t confirm, just a contextual deduction).

Disappointed.

Liked: Will always be a beautiful property and location.
Disliked: Extremely disappointed with my recent stay at the Ace Hotel Palm Springs. From the moment I arrived, the front desk staff was rude and dismissive. I was handed a key holder with the wrong name, and when I asked about it later, I was told they “sometimes write random names”—completely unprofessional. There was no manager available when I tried to file a complaint, the Wi-Fi didn’t work, and shockingly, a staff member entered our room while we were at the pool because their system showed it as “unoccupied.” I’ve stayed here before and recommended it to many, but after this experience, I won’t be returning or suggesting it to others. For $600 over two nights, this level of service and security is unacceptable.

Exceptional