Good

Exceptional

Good

Unexpected charge

Liked: Location was good room was nice, I think it was over priced for what we got in the current world environment, but we enjoyed our stay
Disliked: When we checked in it was clear the hotel was mostly empty, we somewhat expected this. The pool was closed, this was also expected. The first morning we were informed the advertised breakfast was also closed. We did find another option but mentioning this either during booking or check in would have been appreciated.The issues started when we attempted to leave to get dinner and could not get out of the parking garage, then were not able to get back in when we got back. In the 2 nights we were there, we were unable to get in or out of the parking garage. All but 1 time without having to call for assistance.This would not have been an issue if I was not then charged 20$ a night for parking. There was nothing about this on the booking, and the front desk person said our key cards took care of parking. My opinion is with an empty hotel and a entry/exit system that does not work, you should not charge for parking. On top of that it should be very clear that you will be charging for parking, we were only there 2 days, if you were there a week that could be quite a shock.

Very poor

Very good

Exceptional

Liked: The staff was absolutely great, very helpful and friendly. The location is ideal to for a walkable experience at night, it is close to bars and restaurants, as well as in the morning to grab breakfast and coffee.
Disliked: Parking was an extra $20 overnight.

Very good

Liked: The Cazuela for breakfast!
Disliked: We couldn?t get the king bed we reserved. There was a clean, folded towel on shower rod but it was wet.The staff offered a discount which we appreciated and they were very courteous.

Exceptional