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AustraliaAC Hotel Tucson Downtown Guest Reviews
Overall Average Score:
Very Good (4.2 out of 5)
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Donald Sat, 25 December 2021
Superb
Michael Thu, 9 December 2021
Exceptional
Azalia Sun, 5 December 2021
Exceptional
Disliked: The rain shower didn't work properly
Maria Wed, 24 November 2021
Superb
Adriana Sat, 23 October 2021
Very good
Olivia Mon, 18 October 2021
I spent the majority of...
Liked: The pool cabanas and the cleaning staff
Disliked: We checked in at 6pm and saw the front desk multiple times during the evening. At midnight the room phone rings, and it?s the front desk asking us about our credit card. As I put the card down for incidentals, I wanted to pay in cash for the room and told the front desk AT CHECK IN. They said it was fine and obviously gave me AND MY 11 year old son our room keys. At midnight when they called I asked if I could come pay NOW got the room? The gentleman said no but that his boss would be in in the morning and I could take care of it. At 6:45am, the phone rings again. It?s the front desk guy AGAIN. Telling me the same issue, I again said I?ll come pay lol I just want to RELAX AND REST IN THE $200/night room!!! Lol but he said he didn?t know how to do that but had me come down to the LOBBY AND LEAVE MY KIDDO IN THE ROOM. His manager finally arrived as I was waiting in my PAJAMAS. She took my money and then I thought things would be fine. Nope. We had plans to eat breakfast and then I?d drop my kiddo off AT SCHOOL, this was a stay cation, a reward for my kiddos hard work. When we went down for the $15 breakfast of cold eggs and flies, our room door malfunctioned and we spent another 45min in your lobby sitting in our PAJAMAS, while they got the door open. If we had a flight, we would have missed it, instead; my kiddo missed school. Your front desk offered nothing but a ?snack?, while we waited for the malfunctioning door to open. We couldn?t even LEAVE as my car keys and purse, were locked in the room. HORRIBLE. All your staff could say as they TOOK MY MONEY FOR 5 hours of sleep, was ?I see how that could be frustrating, thank you.?? I?ll never stay here again nor will I suggest it. I am a manager of 2 large entertainment venues her in Tucson, we will no longer use your facility for our talent, as I am not sure what their experiences will be. Your staff made ZERO moves to correct our TERRIBLE stay. Except take our money. You couldn?t even buy our BREAKFAST! Lol
Cindy Mon, 18 October 2021
Pleasant
Don Mon, 4 October 2021
It was perfect. Wonderful Hotel!
Liked: The AC was super clean, modern, and comfortable. The pool area is a great place to unwind!
Anonymous Mon, 4 October 2021
Very good
Russell Tue, 28 September 2021
Beware the 6th floor
Liked: It was in a great location for any downtown fun.
Disliked: Beware rooms on the 6th floor. Our window looked out on people sitting at the poolside bar, as in they were standing there against our hotel window. square toilet was different.
