AC Hotel San Rafael Downtown

Exceptional

It was adequate, nice location,...

Liked: We liked the rooftop restaurant, that may have been the best part of the stay.
Disliked: The bathroom is strange. There is no privacy in the toilet section, which can be awkward. There is a large gap between the floor and the door, and there is no fan for privacy.

Hotel great, Bookings not so...

Liked: Since Bookings overbooked the rooms and the room we reserved was not available, Rodolpho gave us the last room they had, decreased our charge accordingly and comped our parking.I cannot say enough good things about his and everybody's service. Top notch hotel!
Disliked: I booked a mountain view room and booking confirmed it. When I got to the hotel I was told they were all out of Mountain View rooms and only had one room left, an accessibility room. I asked how they could not have the room and I was told by Rodolpho that Bookings had over booked the rooms. How could this happen? we are lucky they had a room for us.I suggest that people should always call the hotel to make sure what Bookings says is true. I will be doing that from now on.

Very good

Liked: Location is amazing, walkable distance to a lot of restaurants/bars. Beautiful view from both the room and rooftop of Mt Tam. Very spacious/comfortable room with clean room/bathroom.
Disliked: More water bottles in the room would be great

Very good

Exceptional

Superb

Great location, comfy bed, well...

Liked: Beautiful clean room with a very comfortable bed! Rooftop bar was good, but could use better Sun shades. The ones they have now are not designed to withstand wind and are very loud.
Disliked: The staff at the front desk could be a bit friendlier. They were professional, but a smile could go a long way :)

All hotels like this one...

Liked: Clean big lobby. New hotel with large rooms and bathrooms. Fantastic european breakfast. The quality was way above the American standards.
Disliked: Nothing