AC Hotel New Orleans Bourbon/French Quarter Area Guest Reviews
Write a review
|0.6 miles from New Orleans centre|
Write a review
Jenny Mon, 14 November 2016
Liked: Location was great and overall the contemporary accommodations were lovely for our trip. The hydration stations (when working) were a nice touch
Disliked: Our check-in process was extremely disheartening. When I arrived I was given to the Front Office Manager who was incredibly unprofessional and unhelpful. I had modified my reservation with Booking.com the week prior and received confirmation of this. I was then treated as a no-show upon check-in and my card had been charged for the first night's stay. At this point, this associate basically said there was nothing she could do, that it was booking.com's mistake and she would need to still authorize my card for the full stay even though I had paid for two rooms we did not stay in the first evening. It was embarrassing and not a good first impression. I have been in the hospitality industry for over ten years and this is not at all what I like to experience when traveling.
Greta Sun, 13 November 2016
Liked: The room was modern, clean, and comfortable. The staff were very friendly and gave helpful suggestions for places to visit. And the location was amazing! Easy walk to the French Quarter, Warehouse District, and down to the river. Yet even though it was downtown and close to all the action, it was still very quiet and safe.
Family Fri, 11 November 2016
Liked: I liked the location of the hotel. You could literally walk right across the street to Bourbon Street. Not only that but other places as well. A short walk to the Dome as well.
Disliked: I didn't like how small the beds were. We had 5 people and we though have to beds would be perfect. 2 in one and 3 in the other They were suppose to be queen but it looked like twin beds. I had to maneuver myslef in a certain position to be fully comfortable. Next time I think We'll just get 2 rooms.
Anonymous Fri, 11 November 2016
Liked: Super nice staff
Disliked: European breakfast = no eggs
Bernie Wed, 9 November 2016
Liked: Great location, good standard overall and very nice breakfast!
Disliked: More space for clothes - loads of space in rooms but very few drawers.
Tameika Tue, 8 November 2016
Liked: The room itself was great! Clean, modern, & comfortable. Staff was very friendly. The hotel bartender Erika was the best. Cocktails were perfect and she was very knowledgeable about her craft. Location was perfect.
Disliked: The carpet in the hallways leading to the rooms on the 5th floor were filthy and in need of a serious cleaning or replacement. The rest of the hotel was beautiful but I didn't notice any other carpeting. Seems like they were already in the process of changing.
Brittany Mon, 7 November 2016
Liked: Friendly staff and good location
Disliked: No drawers for clothes, tiny closet space
Traci Fri, 4 November 2016
Liked: We loved the location and the friendliness of the hotel team. We rented bikes for the week, and they found a place for us to store them at night.
Disliked: Others have complained about the privacy offered from the frosted bathroom door. It is a little interesting, but not the end of the world.
Henry Wed, 2 November 2016
Disliked: Nothing all was great
Raymond Mon, 24 October 2016
Liked: Not much
Disliked: Rooms were horrible