Ac Hotel San Jose Downtown Guest Reviews
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|1.1 miles from San Jose centre|
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Alison, Monterey Thu, 2 August 2018
I'd stay here again. It was a quiet location with few people on the streets. We went to a concert at the San Jose Civic Auditorium and it was about a mile away so we walked a quiet, peaceful walk there and back. Prices for the hotel were high because extras like parking are not mentioned until later.
Liked: Hotel was clean, attractive and the staff was pleasant. Wonderful Italian restaurant in walking distance!
Disliked: Room was attractive but very small. Only place for one suitcase if you wanted to open the case - no suitcase stand.
Anonymous Tue, 11 September 2018
Liked: We had a gorgeous view and it was close to the Sap stadium because the second day all we had to do is just walk to the concert since it was so close
Disliked: The parking!
Emlee Mon, 10 September 2018
Good location, but what is...
Liked: The staff was professional and accommodating. The hotel rooms must have been redesigned this year (2018) to an ultra modem take on the 80's future; very geometric and sharp straight edges. Very close to the SAP Center and Convention center in San Jose.
The King room was spacious enough to have a twin size rollaway bed. The King bed was comfortable, as was the rollaway bed since it was an actual bed. The room included a mini fridge and coffee station. The shower is interesting, has a rainforest head and a hose head.
Disliked: What the hotel didn't seem to think of was sound dampening and sounds absorption. The bathroom door is literally a large frosted piece of glass the toldr in front of the entry, so light, sounds and smells can still escape (they do have good venting though so yay). Since they have so many sharp straight edges, it echoes in the hall and room, and the doors (and walls) to the room does not seem out sound. There are so many power outlets (USB and standard) but the electronics for it give off a constant high pitch noise, which is really annoying. The bathroom sink is so shallow we kept smacking our hands against the bottom, and some had such a high water pressure. The shower space just had an open gap, no doord oo you can get chilled.
Brenda Sat, 8 September 2018
Liked: Love the area Location was great Super clean And staff was excellent
Disliked: The A/C wasn?t working My room was hot They had a plug in fan that help but still a very hot room
Heather Wed, 5 September 2018
Overall great experience
Liked: Loved the service and location
Disliked: Bed was not the most comfy
Tina Tue, 4 September 2018
Awesome great place
Liked: They are always very accommodating and friendly here. They make you feel very welcome here.
Lola Mon, 3 September 2018
Anonymous Sun, 2 September 2018
Dimitri Sun, 2 September 2018
We enjoyed our room but...
Liked: The Beds were comfortable, the smart TV was nice, and the modern architecture of the building was nice.
Disliked: The thing we didn?t like about the hotel was they added a fee from us and held 130$ without explaining it. Apparently it was for parking and other fees inside the hotel. The ?complimentary? breakfast was apparently apart of the charge and we misunderstood that thinking it was free with our hotel room purchase. Had we not asked, the money would of been deducted from the 130$ And we wouldn?t of been given all the money back. I think this should be thuroughly explained to the guest upon arrival so money doesn?t just start disappearing from the account and you guys look like your stealing from your visitors.
Kim Sat, 1 September 2018
Would absolutely stay here again!
Liked: The sleek contemporary style of the lobby and room was very aesthetically pleasing. All the staff I encountered were friendly and helpful. The staff often reflects the upper management so I can only venture to guess they are also Happy to be in the service industry. I have already recommended to a friend that if she that she stay @ AC Hotel when she's in San Jose next month.
Disliked: Paying for parking
Karen Fri, 31 August 2018
Liked: Very convenient to SAP Center. Bed was comfy, room was clean.