Name: AC Hotel by Marriott New Orleans French Quarter
Address: 221 Carondelet Street, New Orleans, LA
Telephone: (888) 608-6346
Rating: 4

This was the worst Marriott...

Liked: My stay at this AC Marriott was very disappointing. The service was consistently poor, with broken promises on two separate occasions. The staff—from the front desk to valet—showed little urgency or sincerity in resolving issues.The only positive was the hotel’s location near Canal Street and Bourbon Street. However, of all my experiences with Marriott hotels, this was by far the worst. The lack of urgency, communication, and basic customer service was unacceptable. I would not recommend this property and will not return.
Disliked: My stay at this AC Marriott was very disappointing. The service was consistently poor, with broken promises on two separate occasions. The staff—from the front desk to valet—showed little urgency or sincerity in resolving issues.On our first night, the bed sheets had a red mark. We called and were told new sheets would be sent, but they did not arrive until 2:00 a.m. Even after reminding the front desk, we were told they would be ready upon return. Instead, we had to sit in the lobby for 40 minutes waiting.The following morning, valet service was extremely slow. We requested our car at 10:20 a.m. for an 11:00 reservation. The valet attendant made no greeting and showed no sense of urgency. By 10:50, I went to the front desk and spoke to Deon, who assured me he would notify valet to cancel the request. That communication never happened. Both my Uber and my car arrived at the same time, nearly causing me to miss my reservation.I would not recommend this property and will not return.

Exceptional

Pleasant

Bad

Liked: My room had bed bugs
Disliked: Bedbugs

Very good

New Orleans is great people...

Liked: Location was brilliant Drop of luggage and you can use pre booked parking in the Hilton hotel that is 50meter away we use spothero really good Staff all great although were busy
Disliked: Breakfast was good but we did not have it included so Biegnets and coffee are very local and only a few $¥