Name: AC Hotel by Marriott Miami Wynwood
Address: 3400 Biscayne Boulevard, Miami Beach, FL
Telephone: (888) 406-7656
Rating: 4.25

Very poor

Exceptional

9/10. Will stay again for...

Liked: Staff was friendly everywhere, especially the ladies during breakfast service and the bar on the roof. The morning views from the roof with coffee were amazing, and it’s a much better space than the Miami Beach location.
Disliked: The WiFi was spotty around the hotel, especially in the room. I tried in the lobby and the roof with similar results.

Exceptional

Great Hotel, Location and Staff....

Liked: Excellent Location, close to good restaurants and bars. Plenty of coffee places for breakfast if you do not want to have breakfast at Hotel. Rooms are big, comfy and very clean.
Disliked: N/A

Very good

We stayed at the hotel...

Liked: The room was spacious and the bathroom was large too. The beds were a decent queen size. Accessing the room was not complicated.
Disliked: The air conditioning was very bad in the room. The room would be stuffy, the ac would cool down the room, but it was still sticky/humid in the room. The floor would be damp because of the poor air circulation and the windows were bolted so unable to get fresh air. Addiitonally, we paid a $100 security deposit, which we have since not been fully refunded as of the 4th August. We have chased the hotel both via their website contact details and on Booking.com, where we have received silence from them. They initially acknowleged our query on Booking.com but have since not given us an update or a refund since their message on the 22nd July. It is very unprofessional and disappointing for a company to ignore their customer when they know they were at fault. I wouldn't recommend this hotel due to the level of professionalism and the state of the room (air-conditioning) which caused discomfort especially when trying to sleep.