AC Hotel by Marriott Madison Downtown

Great stay. I will definitely...

Liked: The staff were very helpful. My car battery died and the valet helped me charge my battery. He was very kind and went above and beyond to help me. We were grateful!
Disliked: Nothing

Relaxing, nice room with comfortable...

Liked: Room was nice and comfortable. Check in and out was easy.
Disliked: I’m not crazy about the parking situation. It’s one of those locations you really rather use the valet out of necessity versus convenience.

Checked off all the boxes...

Liked: Great stay with our pet. Easy check in and out. Clean, modern and quiet room with vinyl floor and excellent shower—minimal step up and non-slip floor. Amazing bar area upstairs with view of Capitol. Walkable … near multiple restaurants and Capitol.
Disliked: Wish bathroom had a fan to decrease steam from shower.

10/10 would recommend

Liked: The hotel was in a great location and the room was comfortable and clean. The staff were incredibly nice. We even received an upgrade for joining their reward program.
Disliked: We ended up in a parking garage a little down the street because the hotel is valet parking only. Was not an issue really, just something to keep in mind.

Exceptional

Disappointing

Liked: When asking for a bottle of water from the bar or front desk they would refer you to a water bottle filling station.The blinds are extremely loud when raising or lowering.You can hear everything in other rooms.Cannot check out in your room.Extremely small room.

Won’t go back

Liked: Location Room was ok but nothing specialDid not like: Breakfast not good ,had very limited food Choices (kitchen could prepare just 2 dishes);+ plus sparsely provided, limited platters of cheese, processed meats, fruit, which seemed to never be refreshed.
Disliked: 1. Extremely over priced on 2 of The 4 nights we spent there . (Felt we had to stay at this hotel due to our Madison engagements.) 2. Valet parking payment process. They require a credit card upon arrival, then without notifying me, charged me for 4 nights valet parking on my first night there. (I was able to get a refund for nights 2-4, but only after 2 phone calls, which had to be made to the parking manager - I could not correct this situation through the front desk. Additionally, each interaction re valet parking, in addition to the fee (about $25+, can’t remember exactly), the request submitted to reclaim one’s car requested a pre-set tip for the parking attendant, $5 and more. Overbearing! 3. See comment on breakfast

Exceptional

Great