AC Hotel by Marriott Madison Downtown

10/10 would recommend

Liked: The hotel was in a great location and the room was comfortable and clean. The staff were incredibly nice. We even received an upgrade for joining their reward program.
Disliked: We ended up in a parking garage a little down the street because the hotel is valet parking only. Was not an issue really, just something to keep in mind.

Exceptional

Disappointing

Liked: When asking for a bottle of water from the bar or front desk they would refer you to a water bottle filling station.The blinds are extremely loud when raising or lowering.You can hear everything in other rooms.Cannot check out in your room.Extremely small room.

Won’t go back

Liked: Location Room was ok but nothing specialDid not like: Breakfast not good ,had very limited food Choices (kitchen could prepare just 2 dishes);+ plus sparsely provided, limited platters of cheese, processed meats, fruit, which seemed to never be refreshed.
Disliked: 1. Extremely over priced on 2 of The 4 nights we spent there . (Felt we had to stay at this hotel due to our Madison engagements.) 2. Valet parking payment process. They require a credit card upon arrival, then without notifying me, charged me for 4 nights valet parking on my first night there. (I was able to get a refund for nights 2-4, but only after 2 phone calls, which had to be made to the parking manager - I could not correct this situation through the front desk. Additionally, each interaction re valet parking, in addition to the fee (about $25+, can’t remember exactly), the request submitted to reclaim one’s car requested a pre-set tip for the parking attendant, $5 and more. Overbearing! 3. See comment on breakfast

Exceptional

Great

Disappointing

Exceptional

Room view of capitol was...

Disliked: Toilet too low and square toilet seat uncomfortable . No availability of coffee other than in room or paying $4 for small styrofoam cup in lobby which was not a coffee that looked like it was kept fresh . I am use to upper class hotels such as this one where coffee is free and available. Having a Starbucks or other popular coffee shop within the hotel would be great to get that much needed coffee fix of a good coffee and treat when not participating in breakfast at hotel, or being able to go into morning breakfast area and paying for a cup of good coffee and not having to pay for breakfast to get it.