Exceptional

below avg

Liked: the sheets and pillows always smell like they are not laundered, my last stay prior to this they simply slapped the sheets and comforter on the bed but didn't actually make it- not good!
Disliked: hmmmmm-

Good

Beautiful facilities and very friendly...

Liked: The view and staff are wonderful!
Disliked: Pillows all too soft!!! Hair in sink and shower!

It is unfortunate that both...

Disliked: I was sent a a letter from the hotel manager apologizing for some inconvenience in my previous stay(air conditioner did not work). The letter invited me back and offered me "1/2 off on my next stay." I decided to stay in Madison for that "next stay" on my way from Minneapolis to Chicago to save on my hotel costs. Upon arriving at AC Hotel in Madison I was told that the letter would not be honored because I booked through a 3rd party. In the letter there was no mention of a 3rd party booking as a disqualifier. I appealed to the front desk representative who then went to talk with the hotel manager. The front desk rep advised me that the hotel manager restated that the letter would not be honored. The manager did have the courtesy to discuss the sitution directly with me.

Crossfit games week and they...

Liked: Clean, modern good location nice staff.
Disliked: Poorly managed for the price. Very disorganized.

It was such a relaxing...

Liked: Room was really clean and the staff were all friendly. Walking distance to all the fun stuff you can do downtown.
Disliked: The sliding door of the shower keeps on opening.

Fabulous

Superb