AC Hotel by Marriott Guadalajara Mexico

Not Premium, Not Marriott Standard,...

Liked: Location, but there's better hotels at this location.
Disliked: As an avid traveler, I’ve seen a fair share of hotel hiccups. But my recent stay at AC Hotel by Marriott Guadalajara deserves a special mention — not for excellence, but for how far a property can stray from what it promises versus what it delivers.Let’s start with the room. I paid for an upgrade expecting an elevated experience. What I got instead was a crash course in false advertising: dirty mirrors, unhooked curtains, and the thinnest, saddest bed cover I’ve seen in a hotel that claims to be “premium.” The bathroom amenities? The body wash dispenser was empty, replaced by a pile of bar soaps. The lotion? One 25ml bottle. For two people. For two nights. Apparently “luxury” now means rationing skincare like it’s 1942.Housekeeping never showed up — not once. When I raised this with the front desk, their solution? A room refresh... offered 30 minutes before checkout. Inspired.The pool scene? Less relaxing retreat, more public holiday free-for-all. The hotel clearly prioritized day-pass sales over actual guest comfort. Tip: if you're planning to enjoy the amenities you're paying for, don't plan to enjoy them.The cherry on top was the AC Kitchen staff, whose general vibe ranged somewhere between “bored” and “mildly annoyed you exist.” I was offered a complimentary breakfast to make up for the issues. But when I showed up, the waiter dismissed it with the kind of attitude that makes you consider fasting. I left the property just to enjoy a decent meal and basic decency.In summary:This was not a premium experience.This was not Marriott standard.This was a cautionary tale.Unless you enjoy paying extra for less, I strongly suggest you book elsewhere.

Very good

Exceptional

Liked: Shower was very nice
Disliked: Breakfast was a bit pricey

Unforgettable birthday experience

Liked: The staff made my birthday truly special. All the staff helped me learn and say words that I used the most.
Disliked: There was no lunch or dinner options in the restaurant

Exceptional

Poor

Unfortunately not a great night!

Liked: The room was very good.The gym and pool area very nice.Breakfast also good.
Disliked: Earlier this week I visited the hotel - had a room close to the elevator was incredibly loud. Corner rooms are very nice and spacious.Unfortunately on the Friday night there was a local event - which meant it was incredibly loud from 3am in the morning - was close to impossible to sleep.Management of the hotel should have been giving an even better price as it was not worth what I paid - additionally they charged breakfast, considering the situation this was not really fair.

Superb

Liked: Nice pool on the roof. Comfortable bed, clean.

Exceptional

Liked: The pool and the room
Disliked: Every thing was really good