Abode Canterbury

Nearly everything said above.

Liked: Room, very good, bathroom system not so good, could not get hot water. Lots of gurgling noises from shower, sink and toilet.Location, perfect.Breakfast - very poor.Reception - excellent
Disliked: The breakfast had been given an AA award - not sure how!Perhaps review whole system from entry into dining area. What does success look like?Staff need a system to work to - training/mentoring. Either, allocate staff to set tables, or give IPads to take orders and connect to kitchen but it became chaotic- food and drink needed to be requested three/four/five times. Food not available, scrambled eggs left or clearly scrapped off a pan/cold. Boiling water for T not just hot! Coffee, full cups and a jug to refill.The whole culture needs to change.I’m sorry this is negative but it should be used as a positive criticism. Train a Manager to support your staff.Your serving staff were very polite and deserve to be appreciated.

Very good

Excellent!

Liked: Special mention to the staff. They are ALL very helpful and friendly. Sandra is unbelievably kind - and I am really grateful for the care that she always takes with my bookings. I am a frequent repeat customer at Abode Canterbury largely because of the welcome by the staff.

Good

Superb

Liked: The location was spot on,also for getting around .

Excellent hotel in the heart...

Liked: Great location, lovely spacious room with great coffee! Friendly and polite staff.Would stay again!
Disliked: Nothing

Average

Liked: Location
Disliked: Rooms are tired needs a good update

had a great stay, Canterbury...

Liked: great location, bar and restaurant were both very good
Disliked: Room was a bit bland, light hanging from the ceiling seemed a bit messy !! .. wall decor could do with some updating and add a small amount of colour

Superb

Disliked: Parking..no direct access to hotel from car park.had to take our own luggage from car park to hotel and again on departure