Liked: Everything about the hotel was excellent - the lovely entrance area; well appointed room with everything thought of for the traveller, even an iron and board! The bed was large and very comfortable. The breakfast was absolutely amazing - the most generous spread we have ever seen in any B&B situation! The staff were all bright, cheerful, helpful and very professional. We highly recommend this hotel.
Disliked: Very limited car parking and difficult to stop outside. We parked overnight in a car park recommended a 5 minute walk away, for which the hotel gave us a 20% discount card. From 7.30 p.m. to 11 a.m. the next day the cost was £11.40.

Advertising and photos misleading

Liked: Location and en-suite
Disliked: Although the bed was large it would have been more comfortable lying on the floor as the mattress and pillows were so hard. Reviews rated the breakfast as fabulous unfortunately our ?continental? delivered in a paper bag was first of all incorrect (only delivered for one- rectified quickly) although not on a par with breakfast received on the continent. On site restaurant which was open for meals in the evening but not for a cooked breakfast more cost cutting than Covid measures in my opinion

Pleasant

Liked: The hotel looked lovely, however we had booked an apartment which is on a different street and is not easy accessible if you are disabled,
Disliked: I think it would be a good idea to let guests know about where the apartments are

Disappointing

Disliked: Uncomfortable bedOld facilities

Pleasant

Liked: Breakfast was perfect and so was the staff couldn't fault that
Disliked: Cleanliness of the room could have been better

Good comfy hotel.

Liked: Breakfast good and perfect location to where we needed to be.
Disliked: Paying parking

Very good

Liked: We have stayed at The Douglas on many occasions and find the staff are excellent. The hotel is fine and central
Disliked: The only problem we had was it took the shower forever to get hot.

Disappointing

Liked: Great location
Disliked: Breakfast was disappointing as we weren?t informed at the time of booking that it was a continental breakfast. Bathroom was tiny, drawer was hanging off, beside light and socket were both faulty.

Very good

Superb