Exceptional

Good

Exceptional

fabulous mini break

Liked: fantastic location right in the centre of Bath and large comfortable rooms
Disliked: nothing

Passable

low standards for a 4...

Liked: Hotel Décor was lovely along with the location.
Disliked: Bar Staff & Breakfast staff very unorganised and slow. Given a stale waffle for breakfast and had to return it. We were left standing at the bar for almost 10 mins before being served, and then only to be told all the food menus were out and there was none available. No house keeping ie fresh towels etc for the next day. very dusty and unclean. bathroom extractor fan not working.described as a king room, although it was 2 beds pushed together with an uncomfortable join in the middle. I would advise staff to not wear trainers, especially dirty ones.

Would stay again as location...

Liked: The location was fantastic. The breakfast was fresh & good quality. Our room was large with a good sized bathroom & huge beds.
Disliked: The family room was very different from the website picture. We stayed in the lower ground room which was too hot & air con ran all night & was noisy & not very efficient. The windows didnt open & room unfortunately felt dark & oppressive.

Exceptional

Pleasant

Liked: Location. Staff.
Disliked: Noisy aircon. Room wasn’t ready when we arrived at 3.00, waited over 30 minutes.