United States
Canada
United Kingdom
New Zealand
Australia30 James Street Guest Reviews
Overall Average Score:
Pleasant (3.5 out of 5)
Write a review
Menu
Write a review
Stewart Mon, 30 June 2025
Disappointing
Liked: Friendly staff doing their best. Good central location.
Disliked: Keys wouldn’t work, had to go up and down three times. No toilet rolls or many basics in the room. Very dated and stuffy in the rooms.
Sandeep Fri, 27 June 2025
we had to book a...
Liked: the property was shut on arrival imagine the shock my wife and daughter I hadthe hotel next door said that a hen party had previously been similarly shocked and disappointed
Disliked: it was shut previous booking.com messages from the property gave no impression of the shock that it was shut
Bernie Thu, 12 June 2025
Bad
Liked: Very hard to review a hotel that was closed for business. Obviously I didn't stay in this hotel as it was cancelled by booking.com.before I travelled. I have sent numerous emails bout this but have not got any satisfactory replies . Booking.com.customer service beyond bad. Disgraceful way to treat people.
Disliked: I did not like being taken for a fool by booking.com.being told that my booking was cancelled because of a technical issue obviously a lie being told I wud be contacted within 3 hours with a response..I did not like the stress caused by trying to find alternative accomodation and the extra cost.
Robbie Wed, 11 June 2025
Bad
Liked: I paid for this place only to find it was closed was left with no accommodation for my trip to Liverpool I hqve no been refunded my 292 pound. Heartbroken I was booking.com or this hotel have been in contact to refund me.
Andrew Tue, 10 June 2025
Criminal scammers
Liked: Nothing just were it is
Disliked: The place chained up and closed no notification and worse they tried to sell extras direct to us the night before complete scammers at this address dont risk it
Sarah Mon, 9 June 2025
Bad
Liked: The property went into administration 2 months prior to our stay. We arrived in Liverpool after a 5 hour journey with nowhere to stay. We subsequently missed our concert.
Graham Mon, 9 June 2025
what stay.. hotel has ceased...
Liked: THE HOTEL HAS CEASED TRADING! DOORS LOCKED, NO STAFF,NO PLACE TO SLEEP.. 5 HOUR DRIVE HOME..THANKS FOR NOTHING!!
Disliked: The hotel was shut down, closed, ceased trading!
Ann Fri, 6 June 2025
Bad
Paul Fri, 6 June 2025
A Shocker from booking.com.
Liked: liked nothing,the place was closed since February to our shock,booking.com did NOT notify us,and we were left to try and find alternate accommodation,which was a nightmare,and totally ruined our stay in Liverpool.
Disliked: Everything,shame on booking .com.
Adrian Fri, 6 June 2025
Bad
Liked: The hotel has been shut since February. We got there without having been told this. Disgusting service from the owners and booking .com.
