Excellent Customer Service

Liked: Loved the friendliness of the staff, especially the Valet crew. Really nice & welcoming.
Disliked: The only thing we didn?t care for was the way the lights would turn off & back on. It was like they were on a sensor motion.

Exceptional

art and sleep

Liked: the location is great. the bed is super comfy. the staff is wonderfully friendly.

Very good

Fabulous

Liked: The staff was excellent and the museum was great!!!
Disliked: There wasn?t a fridge for our personal stuff only a stocked mini bar! Luckily we had a cooler bag with us!

Rob at the front is...

Liked: Location is directly in the heart of everything. Museum was amazing
Disliked: No refrigerator or microwave in the room. Enjoyed my meal at Counting House. I just could not enjoy it later.

Good

Liked: The hotel had a cool museum and spa. The massage was excellent. Also very conveniently located to anything you may want to do in Durham.
Disliked: The bed was not very comfortable and was lower than a normal bed. I also did not see anything on the website to indicate it was paid parking however I could have missed that detail.

Very good

Good