Name: 21 Broad
Address: 21 Broad Street, Nantucket, MA
Telephone: (888) 420-1655
Rating: 4.5

Beautiful, cozy hotel located in...

Liked: This hotel is located in a wonderful area close to the ferry, restaurants, shopping, the Whaling Museum etc. We loved just strolling the streets and discovering all the local vendors. The hotel itself was beautiful and quaint inside and out. We loved the breakfast area right next to the reception desk and the outside area with its gas fire pit was the perfect place to hang out after a day of exploring the island. Our room was cozy, comfortable and well appointed. We loved the decor. We also really appreciated that they had a 24 hour coffee/tea/water/ice station right outside our room. The breakfast fare of pastries, fruit and yogurt was just what we needed to start our day.
Disliked: Although we loved the charm of this hotel with its old architecture the one drawback was that our bathroom door would not stay closed. We asked the front desk for a door stop and they provided us with one but unfortunately they didn't check that it would work. We got a good laugh when we tried using it and it simply slid right under the door to the other side (the gap was large). We ended up using the trash can in the bathroom to keep the door closed.

Relaxing and welcoming.

Liked: Clean, friendly staff.
Disliked: Could not control individual room temperature. It was colder than usual for this time of year so we were a bit uncomfortable at times.

Exceptional

Liked: Great hotel in a great location!

Exceptional

Liked: Front desk was very helpful and friendly. Breakfast was a treat. And we loved the afternoon cookies!!

Good

Liked: The location was excellent! The facility itself was beautiful!
Disliked: For $870/night the breakfast included was underwhelming. Both mornings the coffee carafe was empty & I had to ask for it to be replenished. Some of the pastries were stale. With 2 staff at the desk I think the breakfast service was poor.