Exceptional

Best place in London

Liked: Location and staff 5*

5* Team and Services

Liked: Impeccably Clean. Staff were extremely attentive and accommodating. Night staff including Mr Matlin and colleague always extremely helpful.

Exceptional

Liked: Beautiful hotel, friendly staff, excellent attention to detail, easy parking for central London location.

Beautiful hotel, not so comfortable...

Liked: The hall and the communal spaces in the hotel are really sophisticated and lovely.
Disliked: The room isn't properly insulated and as soon as we opened the curtains it quickly got really cold. We turned the heating on but that was too much. There was a weird mixture of very cold in some areas of the room, and very warm which made it pretty uncomfortable. The bathroom didn't have a radiator therefore was frozen at first which wasn't pleasant at all. After leaving it door opened it warmed up but this is not what you expect in a 5 star hotel. Room service was okay, a bit of an awkward passing of trays with the waiter, when I wished they just gave us a trolley with our food.

Good

Exceptional

Liked: Clean, modern staff taking precautions correctly

Superb

LOVED this place! Next to...

Liked: They upgraded my room as before I was by the road and it was a little noisy and I ended up in a much larger room and the staff were incredible and very understanding when I had to move too. I work 7 days a week and my job can get very intense so this was such a relaxing place to work. Very happy and will continue to stay here when needed.