Please check out our Frequently Asked Questions page, to find advice on common issues.
If you have already made a hotel reservation and need assistance, you can contact our Customer Service at 877-477-7441 (United States), 020 3564 6725 (United Kingdom). Please have your trip ID available, as well as the phone number you entered while making your reservation.
Alternatively, for hotel reservation assistance, please contact our hotel supplier, using the contact form on the following page:
Please note that it can take a number of days for a response via the online form, so for urgent queries please phone the Customer Service team.