The Melting Pot - Syracuse Customer Reviews
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|v||2.9 miles from Syracuse center (as shown on map)|
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Danielle, Binghamton Wed, 18 February 2015
A large party of 10 on Valentine's Day. Waiter was friendly and informative at first. We let them know it was our first time at this restaurant concept. Drinks took over 30 minutes to get, even after we reminded them. Our pots started smoking from lack of water and the help brought water and poured directly into our cheese instead of the pot. Another member delivered the main course and told us to start cooking. 8 minutes later he told us we shouldn't have done that. Our table was constantly missing good items we were told we would receive. We were comped a good portion and given a dessert voucher but we are unlikely to return due to the constant confusion between staff, resulting in an awful dining experience. I recommend for melting pot to continue to train their staff in knowledge of presentation, handling of food and instructions to first time clientele. We will not be returning. Very unfortunate our Valentine's Day experience went so poorly.
Liked: Making the reservation was easy and the staff was very accommodating over the phone.
Disliked: Service was extremely poor. Staff didn't know what they were doing and there was a lack of teamwork throughout entire dining process.
Melting Pot is #76 of 717 things to do in Syracuse