Z Ocean Hotel Classico A Sonesta Collection Guest Reviews
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0.2 miles from Miami Beach centre |
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Shanita Fri, 12 April 2024
So disappointed, I feel like...
Liked: I love my balcony. Also had a good bar/restaurant downstairs from the room.
Disliked: Majority of the staff were so rude. The security officer made me feel uncomfortable. She had a nasty attitude the things that she was saying out her mouth was so inappropriate. My hot tub did not get hot at all on my balcony, the hot tub for the guess never got hot I called down, lobby. Several times Mr. G kept telling me he will send someone up. No one never showed up.
Noora Wed, 10 April 2024
Good
Liked: Location is great! We had a room with balcony. The room was spacious. The resort service was excellent bonus.
Disliked: Only thing, that made me question this hotel, was the lack of cleanliness. I could easily see our room had not been dusted for weeks. Also the floor had not been wiped properly. Toilet and shower, also sheets and towels, were clean. The hotel was definitely not up to its price range because of insufficient cleaning.
Rashanna Wed, 10 April 2024
Don’t get me wrong it’s...
Liked: Even though I didn’t get a chance to get in the hot tub but I liked the idea that we had our own private hot tub on our balcony.
Disliked: For the price we paid I feel like everything should be updated not looking old and the I wanted to lay on the hammock swing but it looked dirty and old. We were having issues with getting in our room because of the key card chip on the door was damaged. Also I feel like valet parking was a little too expensive for the amount of money we paid for the room
Marc Mon, 8 April 2024
Liked: location was great and room was large.
Disliked: The system was down when we checked in and we couldn't get keys. The keys never worked and manager kept blaming us. Ice machine on our floor didn't work either and the corridor carpet was dirty.
Anthony Tue, 2 April 2024
A regrettable stay.
Liked: Location
Disliked: The front desk staff were impolite, and the amenities were outdated.
Michael Sat, 23 March 2024
It was ok, at best.
Liked: Location was ideal. Everything to do is walkable.
Disliked: Mold in the restroom and hallways. Fire alarm kept going off, furniture was worn out, sofa bed very dirty/stained and old/uncomfortable, and the room decor was outdated and not upkept.
William Sat, 23 March 2024
This was a terrific vacation...
Liked: The room, the location and the beach were all great.
Disliked: I wish we had more towels in our room.
Verified Hotel Guest Sun, 17 March 2024
Liked: The room opened directly to the pool but the hot tub didnt work.
Disliked: The hotel was very dated and they charged for everything, lost room key, extra towels, parking. The list could go on.
Carmeena Wed, 13 March 2024
Would not stay here again
Disliked: They didn’t give me or my daughter breakfast and it says included
Sarah Tue, 5 March 2024
Good