Uptown Suites Extended Stay Nashville/Smyrna Guest Reviews
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Write a review
Wendy Wed, 17 February 2021
good facilities but lousy staff
Liked: the facilities and the kitchen
Disliked: good facilities, but the toilet and staff is a disaster, and if you don't like noise late, change it to the library and limit the hours so that guests who arrive late are not greeted with bad calls due to the noise of suitcases or footsteps, another thing, enable personal relationship courses for your staff because they are quite rude
Kyle Fri, 12 February 2021
Polen Mon, 8 February 2021
Please get new staff and...
Liked: Nothing the bathroom had urine on the toilet seat when we entered our room and the front desk was extremely rude when working with the public and working in customer service .... The customer is always right no matter what and you should always make whatever the issue was right that is just good business period.
Disliked: Entire so called management needs to be replaced because Sheila and the lady above her and the gentlemen I guess that works 2nd shift are totally useless and have THE ABSOLUTE worst personalities ever possibly equal to a shovel! Asking for quarters must've been to much work I suppose. The 2nd shift guy was way to busy hanging out in the parking lot and watching me struggle with the luggage cart trying to hold the door open to get the cart out while all my things kept falling a good 3-4 times before I got the cart out to the sidewalk . Extending my stay for 3 more evenings for my husband was way to much work for Shelia. I would never refer this place again after this. I worked hospitality for over 7 years and this was so upsetting to see how my family was treated and how we were talked to.
Polen Wed, 3 February 2021
Liked: Sheila is a rude waste of payroll the black gentleman on first shift was out in the parking lot just watching lady completely struggling with a luggage cart tryin to open a door an he didn't even help or try she dropped her stuff at least 3 times
Disliked: The staff was the rudest most non helpful group of staff I've ever seen they all need to be fired
Tina Sun, 31 January 2021
Liked: Omg this room was amazing it put you in mind of a condo...love the floors, kitchen set up and the bar area...beds for super comfortable...shower had alot of storage for bodywashes, soap etc...I highly recommend this hotel its in the heart of everything...
Disliked: No complaints only thing they could use something by the sink to put the used soap on....
Vicki Fri, 29 January 2021
Liked: Close to the main road ways. There was plenty of storage space and the bathroom was nice.
Disliked: The rooms were just very plain. Only one chair and no frills.
Bassam Thu, 28 January 2021
Penny Thu, 28 January 2021
Gail Sun, 24 January 2021
Anonymous Sun, 24 January 2021