SureStay Hotel by Best Western Portland City Center Guest Reviews
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2.0 miles from Portland centre |
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Nancy C, Olympia Sat, 31 March 2012
Comfortable beds if not the size advertised; clean; wifi worked in room mostly; door to bathroom coming apart at side seam, with peeling paint. Surprisingly little noise from bar right below our room or from the street outside our window. But didn't get the room as advertised online and the desk clerk couldn't resolve.
Liked: Mostly clean, friendly & helpful staff.
Disliked: Didn't have microwave as advertised online; had to ask for hairdryer.
Clara R, Olympia Mon, 26 March 2012
I booked online and printed out my receipt. Wanted two queen size beds with amenities including fridge, microwave, hair dryer yada yada. Checked in and was disappointed. No amenities. There was nothing I could do and nothing your staff could have done. Would like some kind of restitution other than 'when you book online, you might get just anything other than what you thought you were getting'; as quoted by one of the hotel staff. Sorry, didn't feel safe - seedy part of town.
Liked: Did not receive a room with amenities.
Disliked: Bought a room with amenities.
Vicki Wed, 27 March 2024
Exceptional
Wallace Fri, 22 March 2024
Great upgrades!
Liked: I was pleased with the room, bed was very comfortable!! Great location, very close to Casey Eye Institute which was the reason for our stay. Staff was super nice and helpful.
Disliked: I can see that the hotel is being upgraded a little at a time. The upgrades were well chosen and were nice. The curd appeal leaves a lot to be desired. I'm sure that it is on their to-do list. It's kinda fun to go and see what they have done.
Michael Fri, 22 March 2024
Was ok I would stay...
Liked: Location was pretty good … I felt like my vehicle was safe overnight
Disliked: The safe in room was not working ( battery)???I asked and he said his maintenance guy was not there… 4 days later when I left still didn’t fix… seemed like he didn’t really care… also ice machine wasn’t working … again they didn’t seem concerned….
Shalla Mon, 18 March 2024
Exceptional
Sean Thu, 14 March 2024
Short stay but served its...
Liked: Location
Disliked: Homeless camps surrounding area. Small space. Electrical outlets exposed. Also they charged me a deposit on my room without my knowledge. It was returned but I was not informed before hand and it’s the principal of it.Also the heater made noise during the night so I was afraid to leave it on for any length of time.
Mclean Thu, 14 March 2024
Superb
Disliked: Room was small
Olga Wed, 13 March 2024
Good place to stay for...
Liked: Close to city centerFree parkingBig room and comfy bed
Disliked: Breakfast is really basic Many people smoking hash outside
Kathleen Sat, 9 March 2024
Nice clean inexpensive place to...
Liked: We had a surgery scheduled at 6 am checkin at OHsU in am with overnight inpatient so it was perfect 4 minutes drive up in am
Disliked: Not extremely sound proof as there was an argument above us at 3 am but that can happen anywhere you go
Daniel Mon, 4 March 2024
Good location close to downtown,staff...
Liked: Close to everything
Disliked: Very small
Ronald Fri, 1 March 2024
We chose it for location...
Liked: Perfect location for OHSU appointment.
Disliked: I liked it fine, but some people might be turned off about it being an older motel without an elevator.