Exceptional

Exceptional

Not at all worth the...

Liked: Nothing
Disliked: Price was high - the service was poor..breakfast was bad. We asked for towels ..Noone came..we had to go down to collect..Hugely disappointed

Will not stay at this...

Liked: There was no problem with the property. I was at the hotel literally 5 hours (overnight) due to my flight disruption.
Disliked: I was on the list for the airport shuttle for 7 am, but they canceled the shuttle at the last minute and it cost me $70 Uber to get to the airport. I have selected this hotel because of their advertisement offering “free airport shuttle”. Also, they did not state that the airport shuttle service ends at 10 pm. I had to take Uber to the hotel the night before as well. I spent over hundred dollars on Uber. If they were upfront (10 pm last run and no guarantee of shuttle service), I would have selected other hotel closer to the airport. I do not recommend this hotel if you are arriving late and/or departing early in the morning.

Pleasant

Liked: It was close to airport, bed and room was comfortable, I had shuttle bus on my way back to airport. Breakfast is fine.
Disliked: I tried contacting the hotel by message, email and phone to arrange airport shuttle pickup unsuccefully, hence I had to take an uber.I couldnt find the counter to check in in hotel easily, as they share with courtyard (next door). Once I got to them they couldnt find my booking for a while. Indications were basic, not a good customer service.

Great location cheap good breakfast

Liked: Close to all grapevine Christmas activities. Great breakfast.
Disliked: Parking wasn’t the best. Door leading to pool courtyard wouldn’t open with rim key so we had to walk all the way around.

Superb

Liked: The microwave, the refrigerator And the fact that you can heat up something on the stove
Disliked: The freezer in the refrigerator looked like everything was melted over

Very good

Solid facility

Liked: Good room. Love that there was a dishwasher in the suite. Very small bathroom but the water was hot and it stayed a very long time in the tub.
Disliked: This property is connected to another hotel. The signs are misleading. There is not a proper designated check-in area. Guests like us and others were walking to the entire other hotel since they are connected without signs for check-in. It was confusing. When we finally made it to the correct desk for check in, the staff member who checked us in was rude when I asked why the signs pointed to the wrong direction for the hotels. “ because they haven’t updated them yet that’s why.” Was her response