The Tunbridge Wells Hotel Guest Reviews
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Write a review
Susie Mon, 21 October 2019
Third stay here
Liked: Friendly helpful staffGood food
Disliked: It?s just a bit scruffy round the edges but the staff said some of the rooms are being upgraded at the moment.
Anonymous Sun, 20 October 2019
Liked: Good location, friendly staff
Angus Fri, 18 October 2019
Liked: The hotel was insanely good! Great location, great staff, would definitely stay there again!
Jane Mon, 14 October 2019
Lovely hotel but disappointing experience
Liked: Hotel is lovely. Staff are friendly. Bed was really comfortable. Great location
Disliked: I have stayed here many times and also very recently. I have always loved the hotel, location and staff. This time it was far more expensive but I wanted my mum to experience it. On arrival i was told that breakfast and parking was not included for our 2 rooms but at the time of booking it had been. Staff apologised and rectified this. At breakfast the next morning we were given a comprehensive menu. We chose our food and the menu was then removed and we were told we had to chose from a very limited menu as ours was included with the room. We could not even have a full English breakfast which we had always enjoyed previously. I thought this behaviour was quite demeaning and that the hotel had become very money orientated. The hotel remains lovely but I was so disappointed with the experience. It felt as if the hotel may have been under new management.
Nick Fri, 11 October 2019
Very dissapointing. I would not...
Liked: Breakfast was not included, even though the cost was high. The location was excellent.
Disliked: The carpet was filthy in the hall and the hotel looked tired and scruffy. When we arrived a grumpy guy merely pointed the way to our room and we were left to find it, case in hand and we climbed 5 flights of stairs to our tiny room, which was only slightly larger than our bed! It was also overlooking a main road, so it was noisy.
Claire Fri, 11 October 2019
Emily Fri, 11 October 2019
Liked: The room was big
Disliked: We both got bitten by something in our bed. I messaged the staff to inform them and received no response, not even an apology.
Juan Tue, 8 October 2019
Liked: Friendly staff and amazing location
Disliked: Furniture really tired and the room was really cold
Arnold Tue, 8 October 2019
Nice hotel but pay for...
Liked: Staff were lovely and the room was spacious and comfortable.
Nice location on the Pantiles but feel we paid for the privilege.
Disliked: Because of the location and because we had two heavy suitcases we struggled getting our luggage to the hotel and then up the narrow corridors and stairs to our room. Also our room was near the kitchen resulting in cooking oil smells which wasn?t great. Expensive for what was on offer. On our trip around the UK we stayed in several hotels that were cheaper and had better facilities.
Matthew Sun, 6 October 2019