The Santa Fe Suites Guest Reviews
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|6.2 miles from Santa Fe centre|
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Lynette Tue, 7 July 2020
Liked: Breakfast buffet was very nice. Staff provided clean towels and linen as requested
Disliked: Staff could have been a little more prompt. We had to go to front desk after requesting thing from housekeeping because they never came back
Maria Tue, 7 July 2020
Unfortunately there is a big...
Liked: The location is perfect , second time in the property ,
Disliked: The very rude and disrespectful, unprofessional staff, the person at the front desk Marisol , using a very rude tone and attitude, Manager had to apologize, because she didn?t . Hope the owners can talk to her about her attitude. I don?t miNd to pay extra for my service Dog, but she immediately assumed I was trying to hide my dos when nobody asked me about it when I checked in , main reason why I choose to come back and bring my family, we used 3 rooms total and it was very disappointing, the treatment we got. She was very demanding and asked to changed rooms, they also charged my card even though I told them I was going to pay in cash at the end of my stay. They didn?t want to reverse the charges and by the time I was able To depot is the cash on my bank I was hit with extra charges, because them !
Donna Tue, 7 July 2020
Matthew Sun, 5 July 2020
Susan Sat, 4 July 2020
Liked: The room was clean and cute
Disliked: Only towels for one soap went down drain when I dropped it ( no screen over it) Pillows were small and flat TV didn't move ( from side to side so you could see in bed) NO ICE MACHINE WORKING
Karianne Fri, 3 July 2020
Liked: We checked in at 2am and checked out at 9am so only 7 hours and the bed allowed us to get some sleep it is the only reason we gave a 4
Disliked: We had sent an email to facility that we are traveling from Utah and will be arriving late, We came in around 2 am and the front office. Was locked up, finally someone came to the front we checked in and got our key. When we got in our room we used the bathroom and the water was turned off to the toilet so we had to turn it on in order to flush. There was a few dead spiders on the bathroom floor that we had to pick up. We wanted to take a shower before bed and there was no towels, wash cloths, hand towels at all. We had to go back to the front office and the office clerk had locked himself out of the front office so, there were no towels we did get 2 towels and hand towels 10 mins later. The hot water took 5+ mins to get hot so you either wait standing naked waiting for it to heat up or you take a cold shower for the first part. The bed speed had stains on it, the sofa had warn out fabric on cushions. There was not information on the phone or in paper from on how to call the front desk at all.There was no information given or provided on how to connect to wi-fi you had to turn the TV on manually before you could use remote.
Matt Thu, 2 July 2020
Liked: Great value.
Disliked: They didn't have enough towels.
Anonymous Wed, 24 June 2020
Liked: It?s quiet and I felt safe in the area
Disliked: Everything is great but I would?ve liked the rooms to be more sound proof...could hear my neighbors haha
Debra Wed, 24 June 2020
My stay was okay, but...
Liked: I like the room. It was comfortable.
Disliked: In the 5 times I dealt with the staff only once did they wear masks. I never saw them clean or wipe down any surfaces as people came in to check in. I came in late each night as our Legislative Session ran long, and the 2nd night my key didn't work so at 11:45pm I had to get a new key. I think when they know you are staying for 2 nights they need to program the keys for 2 nights. It was dark and the people across the hall were a little sketchy and they were smoking outside my door. I was in a non-smoking room.
Anonymous Sat, 20 June 2020
Liked: Friendly staff, good location, the room is nice
Disliked: There are some spots on the sheets, maybe they tried their best to wash in the washing machine, maybe they could find some spots removal detergent