Great service, great facilities!

Liked: Greatest bath tubs in the world! Good service throughout. Good radiators.
Disliked: Everything was good.

Spend less time responding to...

Liked: Quick to get a partial refund. Decent size car park. The reception area looks nice. The website looks nice. Free use of leisure facilities. Nice property with a LOT of potential. Some of the staff are professional and are doing their best - the saving grace of this place.
Disliked: Dated room. Bathroom and toilet not cleaned, although toiletries restocked. A lot of build-up on the extraction fan, so doesn't seem like a one-off but more an ingrained issue here. If I hadn't been desperate to get out of the rain I'd have carried on to go somewhere else.If you're using the leisure club, avoid the changing room and lockers. Sauna a bit low at 65°C, but recently redone and pleasant enough.The breakfast area is closed off from the restaurant area with huge dark partitions which blocks the lovely view and makes it quite a gloomy place. There's not even background music. Pretty awkward. Breakfast itself is pretty basic for such a big place, and some items from the menu were missing from the so-called "continental" selection. Cheeky price in return for what they offer, but it was included with the room this time.When I asked the receptionist about the leisure opening times, she huffily told me that she already explained where to find them (was a bank holiday though so wanted to be sure, my bad I suppose).I was told also that there's no laundry service, even though it was stated among the facilities (and the reason I chose this place - I see this has been fixed now), next day I was told there IS an option to send items off for drycleaning after all, unfortunately too late for my needs.The food is pretty poor on a very basic level, you could send your staff on a cookery course or have them google cooking principles once in a while, this should instantly improve things.Something is off here. This place is not as grand as the owners seem to think it is. Plenty of humbler places have received better ratings from me, simply because they know what they are and what they have to offer.

Very good

Exceptional

Very Basic B&B

Liked: Staff was friendly and kind
Disliked: Its a bit run down as you go past the entrance; Need for refurbishing

Very good

Good

Liked: Good location .. breakfast was good.. room big kept clean.
Disliked: Nothing really I didn't like.

Lovely catch up with family...

Liked: Lovely large clean room.Breakfast was buffet style had plenty to chose from.
Disliked: Bed was a little to soft for me.

Comfortable stay with helpful friendly...

Liked: The staff were very friendly, welcoming and extremely helpful. The receptionists were very understanding about the situation I was in and kept my room available for me while I was unsure how long I would be staying for. The shower was excellent and the bed very comfortable. The breakfast was very good.
Disliked: If I was being picky the room wasn't spotlessly clean but it was acceptably clean as the beds, toilet, washbasin and bath were clean. Just could have done with a cloth/duster around the windows, door frames etc.