Ella's Cottages Guest Reviews
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0.2 miles from Key West centre |
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Diana Sun, 10 March 2024
The location of Ella’s Cottages...
Liked: The coffee was very good which was much appreciated. The selection of pastries offered however was disappointing and never changed during the 4 days we stayed. The pastries were “grocery store” quality and certainly not Kimpton hotel quality. The boxed cereal choices were odd and for children (even though there were no children, as far as we could determine). The cut fresh fruit and fresh juices were very nice. There was only one flavor of yogurt every morning.One of the things that we did like was the housekeeping staff—even though they came very late to clean our room (usually after 4:00 PM), they were very pleasant and did an excellent job in cleaning and maintaining the housekeeping standards.
Disliked: By far, the least appealing aspect of Ella’s Cottages was the bathroom. Unfortunately, this is probably the one area that would be difficult for management to make changes in because of the space limitations. The bathroom in our room (#15), was simply too small to be comfortable. There was no counter space to put anything. There is no space to put a towel when getting out of a shower. The shower itself is very small with no additional shelving.
Patricia Sat, 9 March 2024
wonderful
Liked: everything
Disliked: everything
Laura Thu, 4 January 2024
Exceptional
Liked: The staff was amazing and exceeded our expectations! They were able to accommodate every request we made! The highlight of our trip!
Verified Hotel Guest Thu, 28 December 2023
Liked: The location was perfect for our needs and the cottages were perfect with their porches and patios.
Disliked: We were supposed to have complementary amenities, but in fact you are charged the resort fees at $37+tax per day for this and several of the amenities were not offered to us. Plenty of roosters and if you are a light sleeper you will hear them!
Nuzhet Mon, 25 December 2023
Liked: The location to Duval st.
Disliked: Yes, the busy street noises outside of our room, the intrusive roosters, the horrible pillows. You advertise free parking, yet I was charged for lot parking. Will not come back here.
Deborah Fri, 24 November 2023
Very good
Margaret Wed, 22 November 2023
won't be staying there again
Liked: Loved that breakfast was included; the price for the room that we paid was way to much money; the location was good but not ideal to where we wanted to be on Duvall Street. Too far away from the top bars and attractions
Disliked: everything; we didn't like the staff there at all; they were rude and very unprofessional; when asked to speak to the manager he was on another location and took a little bit to come to us and address the problem we had.
Guy Tue, 21 November 2023
Very good
Liked: Great location.
Michael Sun, 12 November 2023
Exceptional
Grace Tue, 7 November 2023
It was my honeymoon trip...
Liked: Everything! It was great.
Disliked: N/A