The Lucerne Guest Reviews
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|1.1 miles from New York City centre|
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Anonymous Sat, 25 May 2019
Liked: Location is perfect. A block away from the subway; near many good restaurants. A Duane Reade Drug Store right across the street. Staff is friendly. Beds comfortable.
Daniel Thu, 23 May 2019
Marls Wed, 22 May 2019
Liked: Great location. Good sized rooms. Very clean.
Disliked: Staff weren?t rude but they also weren?t super friendly. Room decor needs an update.
Kathryn Tue, 21 May 2019
Liked: When we checked in on arrival, my husband had a migraine and your front desk lady was very helpful in rushing our room availability.
Disliked: The room was not as pictured. much smaller than we expected. The bathroom is tiny. No fridge in the room was a surprise. The worst thing though was the walls seemed paper thin. We could hear every noise from the next room or when someone went to the bathroom. One time it was so loud I was sure our own bath or toilet was still running.!
Werner Tue, 21 May 2019
Angela Tue, 21 May 2019
Yu Tue, 21 May 2019
Anonymous Tue, 21 May 2019
Yumi Mon, 20 May 2019
Great location with every kind...
Liked: The location was A+++, and very friendly and helpful staff
Disliked: The elevator was a little slow and it took a while to come to our floor
Robert Mon, 20 May 2019
Stay Saved by Manager
Liked: After a tense and somewhat embarrassing check in due to an inept clerk, we were upgraded to a higher floor
Disliked: Check in was a hassle. We were told our credit card was not accepted and we spent an hour on the phone only to find out the issue was with the hotel. The manger had to step in and call in the authorization. Hard small beds.