Manager was so helpful very...

Liked: Everyone was so helpful. Hotel was excellent couldn?t have asked for more. Breakfast was exceptional. Home from home.
Disliked: Nothing

A unique and special stay...

Liked: The swimming pool and facilities were amazing! The room was really nice - traditional style Huge comfortable bed! Bar was lovely Felt very luxurious
Disliked: Bar wasn't open that late The secret bar that was supposed to be open during our stay was closed, we'd really been looking forward to it! There's two websites, both of which are out of date with information about the facilities

Superb

Liked: The club facilities, especially the gym and swimming pool.

With no response/apology/explanation regarding our...

Liked: Room and athletic facilities met expectations.
Disliked: For the 1 night of our stay, the restaurant and bar was closed to hotel patrons for a private party. We were told to use room service!!!!!!!!!!!!!!!!!!!! This is not acceptable. Public hotels should have private rooms available for private parties...not close their facilities off to the other hotel patrons...particularly without advanced notice!!!!!!!!!!!!!!!! I wrote a letter of complaint to the General Manager and have not heard back from them in a week. Not acknowledging a customer complaint is also not acceptable.

Exceptional

Passable

Liked: The bed was the best.
Disliked: Breakfast was half done staff didn?t answer phones had to go down stairs for help and they was at the front desk.

Great

Liked: Staff from the front desk, sports activities center loaned their personal eye guards for racketball, restaurant for breakfast Sunday morning great service never had to ask for a refill in coffee and organge juice Great people
Disliked: Nothing

Superb

Good