The London NYC Guest Reviews
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|0.4 miles from New York City centre|
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Robin Thu, 11 October 2018
Liked: AC didn?t work, room safe was broken, service struggled, elevators were broken. Not worth the money. Very very disappointing.
Disliked: See above
Jeanette Wed, 10 October 2018
Disliked: No coffee machine in room bathrooms was old and tiles falling down lights did not work and for a 5 star hotel was not acceptable
Anonymous Wed, 10 October 2018
Liked: Great location
Anonymous Tue, 9 October 2018
Disliked: Room amenities are very old and not clean. Sink was stuck the first time I used it. The worst part was the elevators, I waited 10 min (no kidding) before I got into an elevator and it was extreme packed. Definitely not convenient if you?re pressing for time.
Anonymous Fri, 5 October 2018
Liked: Location was great. Room was very spacious and clean
Disliked: The service was very poor - the front desk overcharged for incidentals and no one could offer an explanation as to why - the manager was never to be found on several occasions. In additional, when we left the concierge managed to miss bringing out one of our bags that we checked in - no offer was made to transfer the bag to our new hotel in NYC. Would not come back to this hotel again
Anonymous Thu, 4 October 2018
Liked: Comfortable, clean, great location!
Disliked: A little expensive
Lars Wed, 3 October 2018
Dawayne Wed, 3 October 2018
Holly Wed, 3 October 2018
Despite some drawbacks, overall stay...
Liked: Lovely room. We always stay at The London when we go to NYC.
Buffet breakfast, though a bit pricey, is delicious and service in restaurant is excellent.
Disliked: Air conditioning was impossible to regulate in room. It was always too cold and the only way we could get warm was to turn the air off altogether. Also, bed was a bit too firm.
Jenan Mon, 1 October 2018