The Hillcrest Hotel

Passable

Liked: The beds were comfy even though had food stuck on pillows
Disliked: There was dried up food or vomit stains on the carpet. Light shades were falling off. Maintenance guy walked in my room without waiting for a response at 10 am when check out is 11am.

Was ok

Liked: Size of the room was descent
Disliked: Bathroom needs renovation - unpleasant smell,dirty bath curtain, dirty toilet, no water pressure.

Great hotel at a reasonable...

Liked: The hotel was very clean and the staff were polite
Disliked: Once you get to your room, there should be clear signs on how to get to the stairs, lift and reception.

Clean, bright, quiet and helpful...

Liked: Room only, stayed night before Liverpool uni open day then walked to station to get train into the city. Very convenient location ver getting into Liverpool. Staff were lovely, room tidy, clean and quiet

Superb

Liked: Large room

Very disappointing and not worth...

Liked: The hotel looked modern and the rooms were spacious. on the face of it, it looks ok. Nice welcoming from the lady on reception.
Disliked: The bathroom was dated, the room was dusty, and the hallway smelt funny.The restaurant was dark, dirty and unwelcoming. There was not a member of staff in sight. The food looked un-edible. The “hot food” was just sat on the side looking cold and unpleasant it consisted of a bowl of uncooked eggs most of which were broken and a few sausages. The cereal was sat on a shelf in plastic containers out of view with nothing showing what was in them, there were a few cartons on milk in a fridge and a box of 9 yoghurts sat on the side in a box. There was one urn with hot water and a few tea bags, no coffee machine or fresh juice. It wasn’t set out like a restaurant buffet should be. Having picked up a fresh bunch of bananas from the “small fruit bowl” I was met with mouldy fruit! At this point I’d seen enough we left the restaurant within 10 mins checked out and went to Costa! The extra £20 for breakfast was a complete rip off! It was quite clear from our time at the hotel that rooms are used for immigrants and social housing which explains why there were minimum rooms available and the standard is so low! Whilst the hotel has been “updated” since our previous stay a few years ago and it’s been cheaply and running on the hotel has gone very downhill. It is not a place we will return too.

Good

Don't waste your money

Liked: When you walk it it's looks fantastic, but that's as far as it goes. The hallways absolutely stank of cigarettes and it became clear people were also living there aswell as people like myself using g it as a hotel. I am sure either way it is illegal to smoke in such a place. The smoke was that bad it set my chest off with my asthma. I then found these nasty bugs in the bathroom that after a quick Google are called silverfish. And on top of that my pillow was very dirty even after they came and so called clean my room they still didn't change my pillow. Very disappointed and would very much like a refund.
Disliked: The hallways smelling of smoke, the bugs In the bathroom and my dirty pillow.

Won’t be staying here again

Liked: Great location for our needs bed was comfortable good size room and nice furniture
Disliked: The room wasn’t clean and there wasn’t any coat hangers the door stopper was broken chips in the sink in the bathroom bulbs where not working on the wall lights there wasn’t any towels and there was a fowl smell in the hallway . When reported to reception staff were aware of the issue but hadn’t dealt with it they masked it with air freshener how ever still became an issue