The Dunhill Hotel

Our stay at the Dunhill was good. The room was very clean; the bathroom was spacious; the staff was very friendly and professional. We will consider staying at the Dunhill again and recommend it to other friends and family.

Liked: The room was very beautiful and clean.
Disliked: Everything was excellent.

Liked: This was my first time at The Dunhill, loved it. The entire staff is awesome!

The atmosphere and staff were wonderful. We enjoyed our stay and will definitely recommend it and consider it when we are in the area again.

Liked: Wonderful staff; clean rooms; comfortable bed.

Exceptional

Exceptional

Exceptional

Liked: This is the second time I’ve stayed at the Dunhill and it’s been excellent both times. This time there were some slight last minute changes with our plans that affected check in time but the staff was extremely helpful and accommodated us by allowing us to check in early! I believe the staff member who helped us specifically was named Natalie. The room was clean and comfortable for our trip. Overall, super happy with my stay! Highly recommend!

Classic, elegant, yet modern... Historic...

Liked: I love how this hotel has the classic, traditional, 1920s vibe but yet also feels modern, especially the rooms with the updated showers. The views are beautiful. The parking is easy and close.
Disliked: The mattress was much too firm, which caused me to have back pain. Also, I called the front desk and asked if they could provide a wine bottle opener, and they were unable to. I feel like for the price as well as the type of establishment, something like that should be a request they can fill.

Beautiful destination, horrible service

Liked: The hotel is beautiful. It's iconic. Location is perfect!
Disliked: The staff. Rude, unprofessional, and failed to hold themselves accountable for a mistake they made. My room was canceled after the hotel over sold the rooms. I didn't receive a cancelation email, I received a confirmation email. With a confirmation, I should have had a room. I went to check in; there was no room. The staff member had a "too bad" attitude. He refused to get the manager and offered no assistance in helping to find another room or place to stay. I asked the staff member if I have a confirmation why was he not doing his best to ensure I had a room. The staff member looked me up and down and down his nose and said, "I don't have any rooms for you." I had just driven several hours to get to Charlotte, and I was exhausted, only to have to leave and hope I find another hotel. I did, and I told them what had happened. They were not surprised. Apparently, this individual staff member at The Dunhill doesn't like white females. That's just awful.Horrible service!

Exceptional

Exceptional

Very good

Liked: It was a short walk to places I liked
Disliked: The morning receptionist wasn't very nice

Exceptional