We had a great time...

Liked: Really great bar/ lounge area with drinks and food and friendly staff. Great location. Nice rooms and facilities
Disliked: We only used the concierge service once to book an Everglades tour, which they ended up booking for the wrong day and the wrong number of people (despite us being there with him at time of booking!) In the end the alternative day and additional people on the booking worked

Exceptional

Liked: The best staff and hotel ever! 10 out of 10

Superb

Excellent location

Liked: Excellent location in the heart of the Art Deco district of South Beach. Lovely roof top pool. Lots of restaurants and bars in walking distance.
Disliked: Our room (family suite) had limited storage for clothes and luggage. But was manageable for three nights, would be cramped for a longer stay.

Superb

Liked: The location is perfect and the staff are charming. We would have rated everything as high as possible if not for the lack of cleaning in some areas. Particularly the pool area. Food and drink stains still stuck to the floor for days.Everything else perfect would highly recommend.

Exceptional

Liked: Beautiful hotel, high quality service, great restaurants . Sidd on reception gave very professional and warm service

Very good

Liked: Fantastic location on South Beach and staff were attentive and friendly
Disliked: The room size is very small, and a trek to get to the room requires 2 different lifts

The Betsy Hotel is an...

Liked: The Betsy Hotel is an elegant place which ushers you back to classic Miami. Our room was the Royal Ocean View Suite which was spacious, very comfortable and well appointed with toiletries and refills of bottled water daily. The hotel has a lovely downstairs bar and inviting lounge area and the hotel is walking distance to shops and many other restaurants. The staff at The Betsy is wonderful; all very accommodating and pleasant.
Disliked: While our room, the Royal Ocean View Suite, was absolutely beautiful, we found that it was also a bit noisy, especially at night. Our room was directly over the bar/lounge and outside porch areas of the hotel. Therefore, the lounge music and people-gathering on the porch filtered its way to our room, sometimes till 2:30 am. We also had the added inconvenience of a small dog in the room adjacent to ours. When the dog owners left the dog alone in the room, the dog barked continuously....thankfully it was in the daytime.The hotel staff; however, were quick to respond to our complaints and made an accommodation for us that satisfied our concerns and made our overall stay wonderful!

Exceptional