The Benjamin Royal Sonesta New York Guest Reviews
Write a review
0.7 miles from New York City centre |
Write a review
Gerardo Sat, 20 April 2024
This will be a great...
Liked: Excelent location. The room was recently refurbished. Big and clean room.The two guys, bell boys, at the provisional entrance, gave us a real welcome but not the lady st the reception. She was not kind neither helpful, her main interest was us to pay the $60 for early arrival.
Disliked: The hotel is in total refurbishment, workers are everywhere and the elevators were dirty with dust from the works.The safe in the room was broken but it was repaired.They charged us $60 for early arrival at 11am. We agree because we beeded a good shower after a long trip, but once in the shower I discovered the bottle dispenser of shower gel was comletely empty so I had to leave the shower to call recption for help. Lack of supervision of the room condition.
Valerie Wed, 17 April 2024
Very enjoyable stay.
Liked: Bed and room were comfortable and large.Daily cleaning of room was excellent.Location was good for us - could walk to many sites of interest and 2 different subway lines were close by.
Disliked: The building work did create some noise.Limited facilities due to the refurbishment work.A table to eat at would have been a good addition.
Rodica Mon, 8 April 2024
Superb
Faye Thu, 4 April 2024
Friendly service!
Liked: Location was perfect! We had such a great stay - will definitely come back!
Linda Mon, 1 April 2024
It was fine
Liked: The room was larger than expected
Disliked: Many of the lights had bad bulbs
Micaela Sun, 31 March 2024
Superb
Verified Hotel Guest Tue, 19 March 2024
This guest did not leave comments about this hotel.
Archibald Mon, 18 March 2024
Very good
Liked: The staff was amazing
Disliked: Nothing
Rebecca Sat, 16 March 2024
We have stayed at the...
Liked: Location is great
Disliked: Property is under construction. Pull out bed was extremely uncomfortable
Craig Wed, 13 March 2024
Disappointing
Liked: No food available
Disliked: Could have been informed it was under renovation and no room service available