We planned a sister weekend on September 30th thru October 2, 2011 in Chattanooga. We book our hotel through concerthotels.com so we thought it would be good. We got there and the hotel was nasty. The clerk was very rude when we wanted to cancel because of the room. It stunk, and was very dirty. Dust all over lampshade. The clerk would not refund our money back on card. Or give our $18.00 back he said we had to pay extra.( I think he pocketed that) All we did was walked up to room and went back down and told him it was dirty and he said we were there for hours. HE PLAIN OUT LIED! We just stood there shock that he would lie straight to our face! I have never been treated so badly. So, we lost our money and had to go to another hotel because of how we were treated plus, the nasty room! I urge anyone to never stay at this hotel! When you have to lie to a customer to keep from refunding money. That is BAD BUSINESS!!! I am 46 and have stay at alot of hotels and never have incounter such rudeness and bad behavior by a clerk!!! He should be fire or get a attitude adjustment!! I truly think it was because we were women and he thought he would run over us!! He would not give us any paperwork or anything. He said that belonged to the hotel. When we called choicehotels to report it, they said they were sorry but he told them that we were in the room for hours. God knows the truth! So, I guess that is what he tells them to keep from losing money! We did go to the Comfort Inn. Very clean and nice!!

Liked: When we left.
Disliked: Worst hotel ever!

Happy

Liked: Good location. Friendly staff and the rooms were clean.
Disliked: N/a

It was good….friendly staff and...

Liked: No breakfast at this location….clean room
Disliked: Having breakfast

Good

Exceptional

Bad

Bad

Pleasant

Liked: Just alittle hot and musky smell when we arrived in room

Liked: The room was very clean and comfortable. The staff was friendly and it was quite.
Disliked: It would have been nice to have a breakfast.

Unclean and miserable, was there...

Liked: NOTHING
Disliked: First of all the room was unclean, and then had really noisy neighbors and had to call the office several times with begging that they would go to the room to ask them to quiet down at 5:00 a.m. this didn't happen until 2 hours later. Then the lady at the desk said she would make sure they would not be loud the next day because they were staying again. Here it is 12:30 at night they come in with the kids hollering and screaming and bouncing off the walls and I had to call several times again. And the manager called my room at 1:30 a.m. and said I stood outside the room for 10 minutes and didn't hear anything and I think you're just making it up. I could not believe that he would say something to me like that so the very next morning I got my stuff and got out of there. Do not recommend this place at all !!!!!