Staycity Aparthotels West End Guest Reviews
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|0.9 miles from Edinburgh centre|
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Anonymous Mon, 17 February 2020
Stefanie Mon, 17 February 2020
Molly Mon, 17 February 2020
Worst StayCity Apartments! Avoid!
Liked: Great location
Parking- we were allowed to leave the car in the secure car park even after checking out
Disliked: We came up to Edinburgh to spend a romantic weekend away but we were met with multiple issues both with the apartment and the staff! We checked in early because the member of staff on reception said our room was ready. We were in the room approximately half an hour before a member of ??maintenance?? staff let himself into the apartment to check the boiler. He knocked once and walked straight in leaving no time to answer the door, bearing in mind we?d locked the door ourselves. We confronted reception and their reasoning behind the issue was that he didn?t think we?d checked in yet. This is unacceptable and a very poor lack of communication between the staff. Our second night here was disturbed by our noisy neighbours. From 3.30am until 7.30am they were outside their own and our apartment talking at a high volume. Bearing in mind there was cctv on the floor, no member of staff came to ask them to be thoughtful of other guests on the floor and keep the volume to a minimum. The cleanliness of our room was appalling! Dust on the floor, hairs in the shower and a strong smell of cigarettes in the room! The Security of the buildings were also very poor! The front door leading to our Block (No.2) was left open 24/7 as the keycard scanner was broken meaning anyone could get up to the apartments! On checking out of the apartment, we weren?t asked how our stay was and if we?d enjoyed our visit! The lack of care from the staff was appalling! I?ve stayed in StayCity apartments before and this is by far the worst one I?ve experienced! The staff here need to take notes from the Manchester StayCity Apartments as those were exceptional! Would never stay here again!
Ainsley Mon, 17 February 2020
Jim Mon, 17 February 2020
Curtis Mon, 17 February 2020
Natasha Mon, 17 February 2020
Payed for a studio yet...
Disliked: I got a studio for the weekend but upon checking in the rooms where all separate they was no tv in the bedroom and the sofa was uncomfortable planned to have a chilled night in after traveling all the way from newcastle, not impressed. Just double check when you check in that they actually give you a room that you paid for, I didn?t....
Michael Sun, 16 February 2020
Thomas Sun, 16 February 2020
Liked: Great location - clean rooms, really happy!
Katrina Sun, 16 February 2020